stately-albion.co.uk

2.2
2.2 Based on 82 reviews

Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963....

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Average Rating

2.2

/
5

82 Reviews

5 Star
22%
4 Star
7%
3 Star
1%
2 Star
5%
1 Star
65%

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7 years in a Stately Contemporary Park…Never again

7 years in a Stately Contemporary Park Home. About 12 external wall panels replaced because of rot. All of the panels were under windows. No or minimal sealant had been applied to the window frames when assembled. Recently had the home clad to provide insulation and to stop me “testing” the walls for softness (rot) every day.All the kitchen cupboards and draws have blown into unsightly bubbles. Now looking to replace the kitchen as it looks a major mess.All the bedroom draws have blown .. will be replaced in time.Do not buy Stately. Look around for better quality and workmanship !!

1
Date of experience: Mar 09, 2022
Kay Harris
I’m very disappointed with Stately…

I’m very disappointed with Stately Albion’s after sales service, which is none existent. I’ve had to make many repairs at cost to myself within my Badminton Park Home constructed by Stately Albion in 2018. If anyone is thinking of buying a Stately Albion Park Home I would suggest read the reviews first as they speak volumes.

1
Date of experience: Feb 21, 2022
Randolph Price
we moved in Sept

we moved in Sept; submitted a list of faults to SA, promised to attend in Jan; (no) then again this month. (no) told me not to bother them.Got your money, no customer service, BUYER BEWARE

1
Date of experience: Feb 15, 2022
ByAmaZz
Unprofessional management at STATELY ALBION

This company is a complete shambles.Despite a complaint in 2020, of faults to the exterior of my home which was built in 2014 and sited in Gosfield Lake Park in 2015, we are still waiting for remedial work to be done.SA have visited the home at least twice, alongside the director of Gold Shield Warranty, but the latter stated the repairs were my responsibility and not covered by their warranty. In my opinion, there is obvious collusion to avoid honouring their respective duties.As I write, we are still waiting for repairs and an entire home repaint as promised by their office in Spring this year.Unbelievably, they have recently told me that they have ‘lost’ the paperwork from the last inspection and they will need to revisit. Classic delaying tactics. In addition, SA have repeated all the same ineptitude with similar build problems with my immediate neighbour.SA state that their performance is unprofessional . You couldn’t make it up !!If I wanted to buy my son a cowboy outfit for Christmas, I would buy him SA.

1
Date of experience: Feb 07, 2022
Tristan
No hope of any help fron customer…

No hope of any help fron customer service, nothing covered under warranty, if your thinking of a park home I'd look to Omar !!

1
Date of experience: Sep 01, 2021
MW72
Same as all other complaints really

Same as all other complaints really. Phone Stateley and they don’t want to know. We have holes in the side of our 5 year old park home. The sales rep called in to see us ( just a coincidence he was in area). Have tried to contact him, guess what, no reply!! Really bad customer service!!

1
Date of experience: Sep 01, 2021
Mina Fisher
STATLEY ALBION YOU BAVE MADE ME SO SAD AND LOW NOT FAIR

I wrote a review before my home was made and delivered 5 star with Emma which was trueBut since its been delivered its bad very bad and after sales are heart breaking Carnt give us appointment to come back and finish jobs in my parkhome Lights still hanging down microwave and coffee machine not fitted...half the floor tiles in kitchen not layer...floor tiles in hallway not layer....hole in the lunge carpet....no bathroom blind sent ....no table and chairs jet.... broken window glass panel Iv not been there jet its what the park owner is trying to sort out I really don't wish to see it as iv been through enough over the last 11 months Lucky to be alive though covid and than very bad long covid I really don't need this THANK YOU STATELY ALBION DISAPPOINTED DIDN'T THINK THIS WAS THE WAYYOU TREATED PEOPLE AFTER PAYING A VERY LARGE SUM OF MONEY TO YOU NOT FAIR IM SO SAD BECAUSE OF YOU

1
Date of experience: Aug 18, 2021
Enoch Turner
Stately Albion Badminton

Bought this Badminton 6 years ago originally I liked it, but a few years down the line, all the shoddy workmanship, poor fittings & appliances are now appearing. The kitchen unit doors the vinyl wrap is bubbling away. The counter top in the second (unused) bedroom has cracked. I have had to replace the oven & washer dryer. Customer service is non existant, Their stock reply is " sorry it`s out of warrantry ". They won`t even suggest a firm that could repair things. DO NOT BUY A UNIT FROM THEM!

1
Date of experience: May 24, 2021
Randy Patterson
Stately albion badminton

Omg what a pile of rubbish poor workmanship and cheap nasty materials used in all areas kitchen unit doors all facias coming off including bathroom unit doors fixtures and fittings cheap and nasty if stately have been building these for so long how comes they have got it so wrong so many bad reviews i cant see any point in contacting stately as nothing will be done so regret and suffer problems terrible they are a terrible company that do not care about their customers as long as they get their money.

1
Date of experience: May 13, 2021
Sheryl
Our badminton home is six months old

Our badminton home is six months old Nothing but problems , even external hinges peeling , never again poor workmanship even poorer quality !!!

1
Date of experience: May 10, 2021

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