Review Time
Bought a Stateley albinon Westwood 8 years ago ended up with 4 pages of defects they include blown boards on the outside kitchen cabinets bedroom cupboards bathroom cabinets laminate come off we have had 3 front doors instead of fitting fire caps to ceiling lights they have removed a square foot of insulation from around the light 28 square feet of insulation missing from roof so you can see we're there is no insulation when its frosty Goldsheild will no longer cover it it's cold in winter it's the worst thing I have ever done
The worst company I have ever known. A disgrace to Wales. Told untruths time after time. House is covered in dampness all doors and carpentry had to be renewed and took over 2 years to complete I hope people read this and keep well away from them. Save your money go to any other company. The worst mistake we have made in our lives.
Had SA home as first buyers purchased in 2020 Now got spongy exterior walls as have 16 others on our site of 30.We purchased from Montecarlo Parks and if I knew then what I do now, I wouldn’t touch with a barge pole.No service wriggle out of everything and generally a bunch of unprofessional people.Say they haven’t received letters and emails then go underground
Four years of mould and damp threw out the property and still repairs have not been resolved they had to replace all back off outside walls they came in November to do repairs and never even had the correct amount off material to finish the job it’s a disgusting service the bathroom had to be replaced last year back to the tiles they sent a handy man with the help of his brother in law none of them tradesmen now that job has to all be replaced again the outside of the property has been halve finished but since I moved in house has mould right threw stately way of repairing that is sending someone in to use mould treatment and repaper but that does not resolve the issues as it comes back I was told that the property should have been replaced but stately are so unhelpful they keep cancelling dates putting jobs off everything keeps running into the next year they time stall I have faults that the place was only year old and they would not replace the purchase after sales service is shocking but in 4 years I am sitting with same issues I had then and nothing resolved I have emailed them and the person did not reply to my email they are ignorant they don’t reply saying we have your email we will be in touch they just ignore you untill you take further action have deal with serval people in stately who have mostly left the company now and the people who take over are never any more helpful than the last feel the legal route appears the way to go or nothing is ever resolved with these people I have payed for damp specialist company to come in and do a full report and this was forwarded to stately with all faults from bathroom leaking under the house to damp and mould they never replied to the reports forwarded to them end last year I had a phone call to a lady over a week ago called Lisa who told me they don’t have the report from howdens timber which I paid for and had faxed to them them must have deleted my report that was faxed to them from howdens timbers in the past I had spoken to the manager @ that time helen top who has now left the company but she had told me she had the report from howdens four year have been told samples will be sent up again I was told this yesterday in an email from Lisa 4 years and I have never seen 1 sample they lie threw there mouth which I find very disrespectful but time for proper action now also I’d like to mention the few people who have not left the company of stately where rude nasty and very unhelpful they would sit in the office laughing @ customers who would call up with complaint issues honestly what does this tell people of there disrespect for customers
It's a 0 really. The most stressful 6 years of my life. Mould and damp everywhere. External boards changed internal boards changed and still every winter wet patches and mould. 2 new CS staff came to carry out inspection after letter sent for court action. Concluded that my problems were down to having blinds in windows and my dog urinating up the walls. If it wasn't so insulting and ludicrous it would be hilarious. Definitely going to the press next as people who have handed over thier life savings should be treated with a little more respect.
Worst thing I ever did buying a Stately home. Brought our home September 2021 and was so excited to move in. Advised to do a snagging list within seven day, and over 2 years later we are still waiting for jobs to be done!!A man turned up last week from Pathfinder (Stately don't have enough staff) to replace the hall carpet as there was a fault line running across it, its not even the same colour as the other rooms. I've still got cupboard doors missing and all the units in the bedroom are damaged.We'd moved from Birmingham to Devon and instead of been a lovely experience, it's been nothing but stressful and disappointing.Stately have the worse aftercare, and I would advise anyone to keep well away.Stately should be ashamed, quick enough to take your money but couldn't care less after. If you do manage to talk to someone be prepared they are so rude!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
pluscenta.com
johnlewispartnership.co.uk
5minuteblinds.com.au
4homeloans.net.au
rocketoolz.com
dashteam.co.uk
bissell.com.au
carpointuk.co.uk
www.iniziosolutions.com
itechworld.com.au
