Name: stately-albion.co.uk
Telephone: 01495244472
Rating: 2.2

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Celinda M. Guest

7 years ago

After sales ? What a joke !

Stately Albion Homes are beautifully designed there’s no question about that.. However their aftercare service IS a different matter. The impression is that once they have your money they can’t be bothered with you . They say they’re coming round to fix problems but don’t turn up. They are supposed to let you know when they’re coming but never do. When you do get a visit there’s always “ a sharp intake of breath “. And your told they don’t have the parts for the job. Most problems have been sorted out by ourselves in the 15 months since we bought this home new. We’re still waiting for them to replace a faulty temperature bar for the en-suite shower. Every time we phoned we were told it was on order. ... they sell them in B & Q. It doesn’t take six months for heaven’s sake ... But to cap it all they have told the park’s owners that all our jobs have been completed !! What a joke !

Date of experience: Feb 17, 2019

AquWaZe Guest

7 years ago

What Happened To The Customer Is Always Right?

I bought a new stately-albion park home 06/2013. Contrary to what their web site says "their customers are NOT their priority!" Unfortunately my first year was taken up with a big problem with the site owners! Finally this problem was solved by end 06/2014. Then during the winter of 2014 I realised my clothes and towels were smelling sour. After speaking with some neighbours who had never heard of this happening said it sounds like humidity! Since that I have been telephoning and emailing, not always with responses from stately. I have allowed them to try everything to solve this problem, drilling holes throughout the shelves to the wardrobe. I even bought insulation and staple gun to apply. First they said it was a good idea then I was told I was making it worse. Then William who did jobs for stately said he wanted to put a vent on the back wall, which I allowed. Things did not get better only worse as I found the exterior wall in spare room to also have humidity! Then about October 2017 William came back and check everything outside and found air pockets in those outside walls. Chris from exteriors at stately came before spring 2018 and agreed. With more time trying to contact stately-albion I finally got an email saying the job will be fixed in August 2018. This never happened and when I finally got through to them again, new people had taken over aftercare, Sarah Facey is her name and was of no help whatsoever and no date of when the job would be done. I am registered disabled and the problem with my bones is only being made worse in this humidity in my home. A Mr David Hurd who is owner or part owner of stately-albion states that "his customers are his priority". Some joke because I also emailed him last year and he did not even dignify me with a response. Meanwhile I am spending a small fortune in dehumidifiers which I have hanging in each shelf, cupboard and along the clothes ril.