Review Time
I have worked under Lindsey and Lewis for years and couldn't praise them both enough of their application to their roles.
They both are efficient and driven at delivering the best care to their customers, and organise my work extremely well to ensure this happens.
I enjoy their polite and professional approach and in a world of businesses that avoid customer contact, I find the whole Aftercare team eager to keep high levels of satisfaction and always ready to resolve problems.
I have worked under Lindsey and Lewis for years and couldn't praise them both enough of their application to their roles.They both are efficient and driven at delivering the best care to their customers, and organise my work extremely well to ensure this happens.I enjoy their polite and professional approach and in a world of businesses that avoid customer contact, I find the whole Aftercare team eager to keep high levels of satisfaction and always ready to resolve problems.
After my telephone call to Lyndsey, she resolved my problem with some broken tiles really quickly. This isn’t the first time that Lynsey and the team have quickly addressed any snagging problems I’ve had quickly and efficiently. Really happy with all the work undertaken Thank you
We bought our statley albion lodge 2 years ago. Since then we have had numerous issues mainly with water ingress and condensation. When we complain they treat us like kids, just send a data sheet out on how to deal with the issue. Well i am in my 60's and find this an insult. They have been out and installed some missing insulation which has helped. The day we moved in the laminate floor had buckled and expanded so the park owner got someone in to fix and remedy a few niggles like doors not shutting and kitchen extractor not working properly.Also the fridge freezer stoped working abd had to claim under warranty. The tumble drier packed up after 18 months and we had to replace at our own exprnce even though it was hardly used. Now we are faced with replacing the patio doors which are not fit for purpose, been leaking since day 1, and that caused the laminate to buckle. Once again they sent a warranty sheet stating we need to check all the outside for defects every 3 months, even though the windows are odd led design and held in under pressure wuth foam seals, no silicone needed with this type mabufactured by Modplan ltd newport.My advice is stere well clear of Statley Albion at all costs..
I rang Stately and spoke to Lindsey about a loose kitchen tap. She said she’d call back (and did within about 20 mins) saying that Rob would be calling first thing next day to fix it. Rob arrived 9:00 on the dot and fixed the tap, no problem, no drama Thanks for excellent service 👍
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
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