Review Time
I would rate this company zero if I could. Brought a Stately home last year. With any new homes we expected a few teething issues but over a year later still waiting for problems to be put right. They have a customer care team who do not care one bit. They never reply to emails or phone calls. When a technician turns up, they never have the correct job sheet. I would recommend you avoid buying a stately home at all costs.
PLEASE DO NOT USE THIS COMPANY. Terrible customer service. I have been waiting since August 2022 for an exterior problem to be solved, This was booked for November this year, I have just received an email to cancel and the earliest date now is April 2024!.Nearly 2 years since first reported.
I’m back again !! , re Stately Ablion, after paying out £2.500 for inferior wood fitted along 50 foot of our home and not one person could throw any light on the problem, just passing the buck again which Stately have top marks for, and can’t claim off my insurance as they are as bad as Stately Albion, this time I’ve had to have a new tumble dryer, everything was ok until we had to fit the vent tube and someone thought, no where shall I put the vent hole ? See photo attached if allowed, I’ve had my fill of this company like everyone else and I’m know getting the media involved. Enough is enough. Apparently I can’t put the photo on
We purchased a show home at a residential park and on viewing the home there was no door between the kitchen and the lounge. We were advise to add this to our snagging list as it had been removed to make it easier to show people round. We moved in and did just that along with other snags, submitted them to Stately only to be told that our snagging would not be done because the home had been sited for more than 45 days! Our park fought our corner and we eventually got most of the snagging completed. However the door needed to be ordered and we were advised by stately that this would be approximately 4-6 weeks. Not a problem we thought, as of today we still don't have a door and Stately have now told us 7 months on that our home doesn't have a door in the spec!Their aftersales is shocking and I only wish we had known this before buying from them.BUYER BEWARE
Well continuing on we have had to pay Omar for the bits to fix our shower waiting 2 months still don't have the bits, the job to repair our bathroom is bigger than expected wall panels have to come off tiles in shower have to come off plaster board needs replacing we are pensioners and my husband has a health problem, all this because they refused to accept responsibility as we did not re grout tiles 3 months after moving in is it me or gas anyone heard such a thing before???? Also the lower panel to our front door just shattered for no reason which has created a security issue as we have just had to board it up and again waited 2 months for replacement dreadful service
Aftersales team appaling never get back to you. Snagging taking too long to to rectify, interior door to bathroom was a completely different design to the rest of the doors and didn't fit. 8 weeks in and just got a date for the snagging to be done. Chiller wasn't working from the moment the lodge was delivered but they are saying it's down to the manufacture not them. Aftersales team rude is an understatment and reduced my mother to tears (83). Would not deal with this company again and wish I'd read the reviews before proceeding with a purchase. Just hope the snagging team have a little more sympathy than the people on the phone.
DO NOT buy from Stately Albion, their After Sales, Customer Care is appalling.Since February 2021 I have been requesting repairs to my home, exterior wood exposed. I have been given excuse after excuse, no repair dates, too near the winter etc. EveryMonth I send emails showing the deterioration of my home, withLittle or no response. My home was built with inferior materials.
Awful after sales. Been in our home for nearly a year still problems. They give a date for technicians to be on site so book day off work to then be told date was only provisionally and they are not coming. After sales are rude and should not be in a customer service role. Dont buy a stately home.
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Europe's oldest park home manufacturer, specialising in the construction of residential park homes and holiday lodges since 1963.
