Review Time
Eric made my day we've been with the company for 3 plus years and he made it convenient for us cause we want to thank him for everything he done 👍 he deserves a raise he the best customer service I love my location I am in there great customer service in store I am proud to have chosen that location I wanted to thank them when I go there there service is A plus Thank you for the great service I received from all of you.
The manager Stan made my self-storage experience 5 stars. Storage Post East Village is clean with brand new units, climate controlled throughout the facility, and there is a huge indoor loading area with multiple bays so that you can drive inside and off load your stuff with out having to worry about rain, snow or freezing wind! Its also a great location for me in the East Village of Manhattan.
This is the second rent increase I’ve received, and honestly, I’m struggling to see what’s improving. Every time it’s the same excuse about upgrades, but the facility tells a different story. No visible renovations, no added amenities, and still no garbage cans or dumpsters on site if you want to clear out your unit or dispose of anything.Even the customer service has declined. If you're going to keep raising rates, there should be clear improvements to match. Right now, it feels like loyal customers are being charged more for the same experience.
1 star is too generous for the scam.They have mice infestation since last year. All my staff was destroyed and they not even paying the insurance payment, they will be charging rent regardless of the fact that they failed to protect your I'm going to call health department on them because it is nonsense.
Do not ever rent from Storage Post if you want good service and value your stuff. They only want your money and are quick to throw you under the bus with total disregard to your situation when you can't pay. They are also quick to auction off your stuff like myself who owed barely two months rent and show absolutely no understanding or compromise if you are undergoing a financial crises. They auctioned off my stuff despite me being a good loyal customer of seven years only giving me the same day notice by text and refusing to halt the auction when I pleaded for more time. I lost among other personal effects, my tax files, credit card files, job application files and other files with me and my family's personal information, family photo albums, household items etc and despite numerous pleas to have the files returned before the winner of the auction showed up, the Storage Post staff REFUSED.The Fordham Rd, Bronx, NY location which I rented was always dirty with garbage and dead mice when I made my regular visits and there was no heat working in the winter or AC in the summer making it unbearable to stay for long periods of time.I wrote the CEO a letter of complaint about my stuff being auctioned without proper notice and about his rude and nasty staff who refused to halt the auction, the letter was sent by certified mail and the ungrateful CEO ignored it and didn't have the common decency to reply.Storage Post only cares about getting customers payment. They treat customers like garbage and are quick to auction or throw out their stuff without giving them at least a one month extension to put their arrears back in order. They would not even ask the winner of my auction to return my personal files which Storage Post photographed in my auction listing or for them to contact me so I can have back or pay for a few mementos handed down from family generations which would mean the world to me.I can only hope the Attorney General's in the states that they do business in can investigate them thoroughly as well as the many customers they have wronged in the past would file a class action lawsuit against them soon.
I have rented 2 20 foot storage units at Storage Post in Pelham Manor for going on 2 years. I am only still there because I am in the process of buying a new home. A WORD OF WARNING TO THOSE CONSIDERING TO RENT THERE: DON'T!!!!1. When you pay for temperature controlled, that is what you expect to get. Not so at this location (and I expect all Storage Post locations). It is very hot in summer & VERY COLD in the winter. I went there last winter for 2 days in a row with a helper to organize so I could find things. It was so cold, we could see our breath in the air. We BOTH got sick with respiratory infections & mine went into pneumonia & I did not recover until spring. I went there today (12/13/24) to get some things out. The on-site manager was so cold, he had his coat on. There was no heat at all and it was in the '30's today.2. They have just raised rents again, to add insult to injury and current tenants are leaving.3. They only have on-site staff from 2pm - 6pm. The bathrooms are locked & the only ones are on the 1st floor. So if you must go to the bathroom, (AND IF IT IS BETWEEN 2PM & 6PM) THEN YOU MUST CLOSE UP YOUR STORAGE ROOM & GO DOWN TO FL 1 TO GET A KEY FROM THE MANAGER.4. In an effort to control costs, they keep the hallway lighting very low. It is spooky & depressing to go there, not to mention the fact that it is very difficult to see items in one's unit.5. As with all other storage places, they give you a sale price to get you to rent there and then raise the rent while counting on the fact that it is just too much trouble to move.I HAVE ITEMS IN OTHER STORAGE FACILITIES AND THIS PLACE IS BY FAR THE WORST, SECOND ONLY TO PUBLIC STORAGE IN PELHAM MANOR WHICH IS COLD DARK AND MICE INFESTED.As long as people keep renting from these places, they will keep on taking advantage of their tenants. Please boycott Storage Post in Pelham Manor and ANY STORAGE FACILITY THAT TREATS TENANTS LIKE THIS. I am putting a 1 star rating only because I am forced to in order to have my review accepted.
suffern ny, I have been a customer for over eight years, I was in a terrible car accident and sustained many injuries including surgery, they will not honor late fee waivers despite my condition. I want to pay what I owe but cannot with the additional ridiculous fees, this is how they treat a loyal customer. My children's memorabilia are in there.
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Storage Post provides modern, convenient and secure self storage facilities to discerning customers in neighborhoods across the United States. We’re committed to constantly improving our facilities, developing the best locations in the nation, and offering unparalleled customer service.
