Review Time
I’m still waiting on an order from November 24th, I’ve emailed multiple times and the only response I’ve gotten was an automated email saying they’re treating my order with care and will update soon. They did not in fact update soon. Customer service is awful. I still want my package and will continue emailing until I receive a response
I was very pleased with my recent purchase of the home shirt. I thought the service was excellent. I think the quality of my shirt is excellent.The feel and quality of the shirt are excellent.The price was really good.And my experience on the website was great.
No issues with my order. Although i made a nistaken when placing my order in that i hadnt changed my address on my account, and feared my order would be shipped to my old address, and being a birthday gift, i was quite stressedI need not have worried, a quick contact with customer service soon had the issue resolved, and my order was sent on time and arrived in time for my.sons birthdayWell impressed with all aspects of my transaction
I ordered a few items, including matching shirts for my husband and son for Christmas. Items arrived 12th December, my husbands shirt had a visible hole on the outside of the packaging. I logged this issue on 13th December - sent full pictures of the shirt with the hole in the side, packaging fully intact, showed clearly the hole in the packaging and the shirt. Received an email after a couple of days asking for photos, despite the fact there were photos on my original complaint, but ok, perhaps they didn’t make it through the system, so I re uploaded and sent. Didn’t hear from them for a few more days and by now Christmas is fast approaching. So, I contact them through the live chat, which seems to be ‘escalated to a manager’ - I do get a quicker reply, and the manager says that I can have a replacement or refund, I pick replacement because I want to shirt for a Christmas present - which I have stated multiple times. I don’t hear back after that email, so I followed up again.I received a generic ‘we are looking into your email’ from someone - I did wonder what they are looking into at this point as I believed it was resolved - ie, I have said I want a replacement, so surely at this point just send a replacement?? I email again to ask if this has been sent.I don’t get a reply (obviously).So I email again, and on 23rd December I receive an email to say “ We wanted to share a quick update. Your inquiry is still under review, and we're closely monitoring its progress. We'll be in touch as soon as we have further information to provide.”At this point I realise that clearly the present won’t be arriving for Christmas. What is possibly under review? Someone asked if I wanted a replacement - I said yes, surely that’s then a case of putting the shirt in the post? It’s not good enough. This isn’t customer service? What on earth is going on for any of the people involved in the customer service team to think this is how you treat customers?Why is the head of customer service allowing this kind of thing to happen? Because reading the reviews it’s clear that there is a problem with the day to day running of the department.People tend to leave reviews if they are either really unhappy or had a great experience. I don't usually complain. I emailed customer service multiple times to put it right. They failed time and time again and now I don’t really feel like there is a choice but to express how unhappy I am. Do better. It’s not hard to keep paying customers happy. DO BETTER. If management is reading this your processes aren’t effective and customers aren’t happy. Faulty / damaged item received and nothing don’t about it? What is that all about??So, am I receiving a replacement? At this point who knows. I’d try and email again but who knows if that would even get a reply with any kind of action? Disgraceful customer service.
Received confirmation of order but the amount did not show up as pending in my account so I waited until the latest date of the delivery window checked to see if the amount had been taken out which there was still no transaction showing for that order, so I re ordered knowing it hadn’t arrived and I wasn’t charged that order did show up as pending so I knew it had gone through ok, The next day the first order arrived having no confirmation before the delivery off the courier, the money was then showing as being taken out, I received the second order in which I returned and then was notified I’d lose my £6+ express delivery charge and have a £6 return charge taken off my refund, only order of here if absolutely necessary
Avoid buying from this store! I ordered a child's hat which would barely have fitted a toddler so decided to return as would never have fitted the 7 year old child I had purchased for. There was no option to exchange for a bigger size. Also sizing was not clear on the website, sizing shows the same for a child and youth? Including delivery paid £21.37 and was refunded £10.87 absolutely disgusting! Will never be buying from this store again!
Claim your business profile now and gain access to all features and respond to customer reviews.
The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
loganix.com
perfumesclub.be
lpmuk.com
morrison-manchester.com
pcspecialist.co.uk
wearpact.com
katesswimming.co.uk
genxautotransport.com
mandmbierockks.com
floridatransfersusa.com
