Review Time
This is a great product! My wife loved the material and the quality of the workmanship. The details are very fine and impressive. Customer service was quick to respond, and although the package was delivered a bit late, they made up for it with their friendly support.
I pre-ordered my Curve bag in Mocha pebbled smooth leather, and it was worth the wait. The bag is gorgeous! I love the soft and smooth leather, spacious interior, versatile color, and the option to carry the bag in two different ways. I also appreciated the gift that came with the order - a beautifully stitched organic cotton canvas tote. My items were carefully packaged without any plastic and included a hand-written personalized note. Thank you, Stow London!
I deliberated for a while over buying a particular bag for a milestone birthday trip next month and was kicking myself when it went out of stock. I set an alert through the website and purchased it as soon as I saw it was back. Unfortunately, I then got an email telling me that the bag wasn’t actually in stock and shouldn’t have been sold. I was offered free cancellation (or a choice of another colour) but I feel quite disappointed with the whole experience. Given it was an error on Stow’s part and I had paid for a bag that wasn’t in stock I feel like a bit more could have been done to make up for this - offering to put me on a waitlist for when the bag comes back or contact me directly once it’s in stock again (given I’m wary of trusting the website now) would have been really appreciated.
I love the bag, it looks amazing and the customer service has been brilliant. However, one improvement point is that the leather does scratch very easily - I already have a scratch on the bottom of the bag. I would recommend maybe adding feet to the bottom of the bag to prevent this?
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Welcome to the world of STOW. Luxury leather bags and accessories, Handcrafted in Spain. Making Beautiful Better. We believe in Timeless style, with a Sustainable Future.
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