Review Time
I am the guarantor for my daughter moving into student accommodation for her final year. Her accommodation is in Wavertree Liverpool. On the 28th August I took my daughter to Liverpool to move her in. We found that her room had smoke damage to the walls and ceiling and trying to clean it made it worse. She contacted student cribs. They were forwarded pictures and my daughter was assured the painting would be treated as a priority within five days. We left her belongings because she was unable to move into the accommodation in the state that it was in. A week later student cribs were contacted and they informed that the work had been carried out. The lady my daughter spoke to stated they would confirm everything and call her back within the hour, they never did. My daughter had planned to move into her accommodation today, however a flat mate has informed the room has not been cleaned or painted and is still in a very poor condition. Student cribs have not recontacted us as planned. My daughter is so upset. In the past two years we have never had issues and I do not complain usually. The communication is poor and the work has not been completed, They promised it would be done in 5 days. It is now 14th September and it still has not been completed.I have asked for a complaint and arbitration procedure and so far have not been communicated with properly.
Such a disappointing experience with my son's Liverpool accommodation. Despite being professionally cleaned ( as certified by the property manager) fridges were stinking, settees had burn marks and walls were stained with liquid that had presumably been thrown over them, Walls repaired on the landings had not be redecorated and my son's bedroom again needed decorating. Constant dialogue with Cribs North has been futile and now we are told in their opinion there is minimal damage to the room, so would not be considered an urgent issue. They keep telling me how busy they are but not sure why that should be our problem? They have no problem taking rent from day 1. Contrast between the lovely website images and the grim reality is very misleading.
To be honest my experience wasnt very good, I got messed around alot, there wasnt very clear communications, I kept getting put to the wrong department, I kept being told it was available and then unavailable and I don't even think I got my deposit back from the second time I tried, I've got the house now but there was way to many hurdles to jump through especially for a student housing, this is way to much stress to put on a student.
The staff are really helpful and attentive, usually responding to questions or issues the same day. If there's maintenance issues, you're contacted usual the same or next day you notify them of it of when repairs will take place, and that usually happens within the same week if not the next day.
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Student Cribs are the leading provider of second and third year university accommodation in the UK.
Student Cribs offer exceptional student accommodation in the best locations in 23 British cities.
We offer stylish and contemporary properties with the most modern facilities. With Student Cribs you enjoy a better standard of living, whilst also experiencing the peace of mind that you are living somewhere secure.See more
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