Review Time
Mike Haywood from student cribs has been really helpful in my house throughout the year. my room needed to be painted and he got it done immediately. He has also sorted things quickly for my other housemates and is always lovely!!
A terribly run company that constantly made mistakes leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less.
In the interest of keeping it brief here are the main issues:
1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warnings. This has happened countless times. The contractors themselves are even told we will know about them. This is deceptive and wrong, we do not feel safe in the flat because anyone could walk in at anytime.
2. Delays in getting work done. Our flat flooded and it took a month before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage.
3. For four months in a row we were harassed for "not paying" rent. we had. we each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. from what we can tell he is the head of the finance team and he is belittling, rude and disrespectful. Frankly he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. This seems to have been an issue for EVERYONE IN CARDIFF who rented with student cribs.
4. communication within the company is lacking majorly. We had a flatmate swap tenancy to another person and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided and asked for a document that didn't exist. This lead to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow up questions.
This isn't even all that we have had to deal with in the 10 month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague.
I wish I could give 0 stars but since I can't the 1 star is the for maintenance man who is always kind and professional when he shows up. His work is always done well and he has gone above and beyond for us. Shout out to him.
Mike Haywood from student cribs has been really helpful in my house throughout the year. my room needed to be painted and he got it done immediately. He has also sorted things quickly for my other housemates and is always lovely!!
A terribly run company that constantly made mistakes leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less. In the interest of keeping it brief here are the main issues:1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warnings. This has happened countless times. The contractors themselves are even told we will know about them. This is deceptive and wrong, we do not feel safe in the flat because anyone could walk in at anytime.2. Delays in getting work done. Our flat flooded and it took a month before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage. 3. For four months in a row we were harassed for "not paying" rent. we had. we each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. from what we can tell he is the head of the finance team and he is belittling, rude and disrespectful. Frankly he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. This seems to have been an issue for EVERYONE IN CARDIFF who rented with student cribs.4. communication within the company is lacking majorly. We had a flatmate swap tenancy to another person and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided and asked for a document that didn't exist. This lead to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow up questions.This isn't even all that we have had to deal with in the 10 month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague. I wish I could give 0 stars but since I can't the 1 star is the for maintenance man who is always kind and professional when he shows up. His work is always done well and he has gone above and beyond for us. Shout out to him.
If I could give 0 stars, I would. Please, students, avoid this company.Move in, property was filthy & mouldy & the gas & electricity meters were connected to a property over 3 times the size of ours which took us months to sort out ourselves.Damp issues were supposed to be fixed before move in…still waiting for some remedial work re damp & it’s 16 months since we first spoke to them about it. Student Cribs asked us to put the heating on & they'd pay the spike in gas, we did this for 5 months before they reneged this offer (before paying us) & reduced it to 50% of the spike. For context, while the (2 bedroom) flat was empty over Christmas, the bill was £198 for gas alone & they are now only offering half of this.The concrete floor in 1 bedroom developed a hole which was fixed but has now returned even worse.We’ve had loads of appliance breakdowns, Wi-Fi issues, no water or heating on multiple occasions due to rats eating the pipes & boiler breakdowns in the middle of winter, with no urgency for a permanent fix (we had to get environmental health involved before they checked, found & repaired the water leak) & were left 9 weeks without a dishwasher due to rats eating through the pipe work. We still haven’t received the heaters we were promised (in front of environmental health) 6 weeks ago.We’ve had rat infestations due to structural issues & they have refused to pay for the damage to our property despite being given the requested photos & itemised list & maintenance helping to dispose of the damage.Similar issue re water leaks through the ceiling & damage to our property.They don’t deal with anti social behaviour so the upstairs flat are allowed to party multiple times a week until 6:30am meaning we are exhausted for uni.They also aren’t interested in the weed being smoked upstairs that stinks our flat out.The communal lighting is attached to our consumer unit so we are paying for the shared electricity for our flat & another & they are in no rush to fix this.Finally, they don’t understand the needs of disabled tenants & feel it is acceptable for wheelchair access to be blocked by parked cars meaning we can’t always get out of the door tp get to uni classes (or sometimes am stuck, unable to return home) let alone be stuck inside if there were a fire!They will talk the talk & offer solutions but rarely follow through on them.AVOID AT ALL COST.
Steve P was incredibly helpful and kind. He went above and beyond, not only painting the ceiling but also taking the time to unclog the bathtub and clean the floor after painting . He is always warm and welcoming, which made the whole experience even better. It’s rare to come across someone so dedicated and considerate these days. Thank you so much for your help.
Mike H - been really happy with the maintenance work done on our student house. He’s been a massive help with clearing out any rubbish and doing up general bits of the house. Everything he’s worked on has made a noticeable difference, making the house better to live in! On top of that he’s an absolute pleasure to talk to - couldn’t recommend him enough.
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Student Cribs are the leading provider of second and third year university accommodation in the UK.
Student Cribs offer exceptional student accommodation in the best locations in 23 British cities.
We offer stylish and contemporary properties with the most modern facilities. With Student Cribs you enjoy a better standard of living, whilst also experiencing the peace of mind that you are living somewhere secure.See more
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