Name: studioshake.co.uk
Telephone: 000000000
Rating: 2.4

Denis Guest

AVOID THIS COMPANY.

Avoid this company.I ordered an iPhone case as a Christmas gift and it took over two weeks to arrive. When it did, the quality was terrible — no better than cheap cases from Amazon or eBay. Do not be fooled by the glossy images on their website.The returns process is painfully slow and feels deliberately obstructive. I followed their instructions exactly, yet after 10 days I had to chase them, only to be told they “hadn’t received” the return. Every response is delayed behind automated emails claiming 3–5 days — replies always arrive on the last possible day.They will not refund you unless you provide proof of postage. It feels like a tactic to avoid refunds altogether, hoping customers lose their receipt. No receipt, no refund.Even after sending proof of postage, they dragged things out further with a so-called “returns checking process,” then informed me it could take up to another 10 days to refund my card.Poor quality product.Slow delivery.Unhelpful customer service.Reluctant to issue refunds.I would never buy from this company again.

Date of experience: Dec 01, 2025

Julie Guest

4 months ago

This company is a FRAUD

This company is a FRAUD. They will give your details to others .Shame there is no 0 star option. No way to return nor refund. Avoid.

Date of experience: Nov 04, 2025

UNHAPPY CUSTOMER Guest

4 months ago

scam company send different cheaper…

scam company send different cheaper products to those pictured AVOID.

Date of experience: Oct 25, 2025

Stephen Jones Guest

4 months ago

Good choice

Ordered leather phone case on the Mon came on the Thur. Good quality case at a very fair price. Very happy with it

Date of experience: Oct 22, 2025

Miss Susannah Applegate Guest

6 months ago

Truly great service

Truly great service. I ordered the wrong size phone wallet and sent it back for a complete and swift hassle free replacement.

Date of experience: Sep 08, 2025

Trey M. Guest

7 months ago

Rubbish

Rubbish! Ordered case for my iPhone 14. Didn’t fit phone and if you put a card in the slots wouldn’t close.Very cheap and nasty. Went straight in the bin!!!!

Date of experience: Jul 11, 2025

Peleg Guest

9 months ago

I ordered wrong iPhone case

I ordered wrong iPhone case, I returned item for a replacement,but it got lost in the post, I some how lost proof of posting, I emailed this lovely lady at customer service, (Carly) and explained the situation, Carly said that as a gesture of good will she would replace the item. I highly recommend this company and will definitely use them in the future. Many thanks Carly. John Eaton.

Date of experience: Jun 01, 2025

LH76 Guest

10 months ago

Helpful and efficient

Just to say many thanks to Carly for sorting a replacement for a lost order very efficiently,the products ordered are of very good quality and well priced.Thanks Alan

Date of experience: May 01, 2025

Angelina Ross Guest

10 months ago

Worst company I have ever dealt with

I bought a phone case which is extremely bad quality. It immediately began to peel, crack and discolour. I have been trying to contact the customer service for 4 months and have had no response to any of my emails. NEVER use this company, they are drop shipping cases off of temu and have no real staff

Date of experience: Apr 24, 2025

Angel Carter Guest

11 months ago

Bought a phone case which didn’t fit my…

Bought a phone case which didn’t fit my phone. I had to pay for the return and it’s been almost more than 10 days that nobody gets back to me. I sent them several emails and they keep ignoring me. No refund has been received. Very disappointed