sumsub.com

1.7
1.7 Based on 201 reviews

Sumsub is a leading full-cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands....

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Average Rating

1.7

/
5

201 Reviews

5 Star
15%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
80%

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Review Time

Fred Lewis
Failure

Hopeless - at Iphone 8 impossible to complete KYC process by taking user photo . Support dead to solve problem . Worst KYC imaginable . Nicehash taken substandard company not able to perform its job !

1
Date of experience: Jan 03, 2025
NT10
KYC failed twice, but impossible to know why

I tried KYC twice for a website that required it. The KYC failed twice, apparently for no reason.So I wrote to Sumsub.No response in 2 weeks, other than the first automated response. No message in SPAM.

1
Date of experience: Dec 23, 2024
Orlando S.
Terrible support service

I am writing from the perspective of a service user. Most simple cases concerning document verification usually go without any problems, but any complex and non-standard case stops the service. To answer any of your questions, even the simplest ones, the operator needs more than 20 minutes. After that, with a 50% probability, he will provide information that is not related to the question and ignore other questions in the original message.I highly not recommend using this service for any complex solutions.Support Ian was not helpful and did not want to escalate my case any further.

2
Date of experience: Dec 21, 2024
Bob
I dislike you service with…

I dislike you service with Passion...it's so frustrating and annoying any platform that uses your service am not always all able to verify my account at the end What exactly do you guys wants I provided my international passport, nin card still no way

1
Date of experience: Dec 18, 2024
trololol010175
I requested the payout and they asked…

I requested the payout and they asked for the kyc i verified the account at the first time and at the 2nd time they asked to resubmit my kyc, and the information are same but they did all of this just to dont pass the withdraw, can someone explain??

1
Date of experience: Dec 17, 2024
Iris Baker
Dreadful support and can’t cancel

Dreadful. Automated responses and won’t let me cancel.

1
Date of experience: Dec 12, 2024
Dick Ross
This company verification process is…

This company verification process is very bad. They are provide wrong verification. I am highly recommended, Please do not use that company.

1
Date of experience: Dec 10, 2024
dishonest and incompetent

You broke fragment with your shitty kyc that doesn't work. You made the posts about X saying you would help everyone and they disappeared. To emails the support replies that they help you, then disappears for a week and you discover that I can't solve anything... but only because you contact them, otherwise you'll be screwed. You are indecent.

1
Date of experience: Dec 01, 2024
Scott Taylor
Their service is very bad

Their service is very bad. It cannot verify a real person with real documentation. I don't know how fragment and bybit work with them. I'm losing money because of them.

1
Date of experience: Nov 28, 2024
Clementine Coleman
Avoid using this company

Avoid using this company. Their service is very bad. It cannot verify a real person with real documentation.

1
Date of experience: Nov 27, 2024

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Business Details

  • Sumsub is a leading full-cycle verification platform that enables scalable compliance.

    From identity and business verification to ongoing monitoring, it adapts to your risk appetite and market demands.

  • email hello@sumsub.com
  • call +442038827770
  • language https://sumsub.com

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