Review Time
The worst verification company I have ever come across to. Always using canned responses with the same excuses - ''there is no issues with our system'' - YES THERE IS! Your system is too f slow. Documents pending for 3 hours! 3 F HOURS!!Terrible service! - 0 stars....get a grip...
I wish there is an option to give 0 stars. I have been in contact with SumSub on their chat option on multiple occasions and not even once was I replied to in a decent timeframe. Every single time I have an issue with a document pending for hours at a time they always say the same thing that they are working on it and that they are busy which honestly is un-acceptable, I have worked in KYC and even had queues of documents to be reviewed and never have they waited for longer than 15 minutes, it does not take an hour to review a simple ID. Adding to this when you reach out to them they will always tell you allow me 20/30 minutes to check and 45 minutes later they reply that they need 15 more minutes, which is unacceptable as this sounds like they do not know what they are doing and winging their job. If I could I would never use SumSub again, their system sucks and so does their customer service.
Dear Sir/Madam,I am writing to express my frustration and disappointment regarding the continuous suspension of my account whenever I attempt to sign up for a broker that uses Sumsub.com for verification.Despite providing accurate and up-to-date information during the verification process, I have been repeatedly suspended without any valid reason or explanation. This has caused a significant delay in my ability to trade and conduct business with various brokers.I believe that the constant suspension of my account is unwarranted and unjustified, and I request that the issue be resolved immediately. It is my understanding that Sumsub.com is a reputable company that specializes in providing identity verification services to various businesses. However, their failure to process my information correctly has caused me significant inconvenience and financial loss.I urge you to investigate this matter thoroughly and provide me with a detailed explanation of the reason for the suspension of my account. I also request that you take immediate action to rectify the issue and ensure that my account is reinstated without further delay.I understand that compliance regulations are essential to ensure the security and legitimacy of transactions. However, I believe that my personal information and identification documents are accurate and valid, and there is no reason for my account to be suspended repeatedly.I appreciate your attention to this matter and hope for a swift resolution to this issue.Sincerely,Hajriz Misini
It's amazing how it sprawls everywhere, now they are also verifying for Binance. But in fact the service is a joke - it's not kyc, it's a buggy ai robot, zero support and your data ending somewhere you cannot even imagine. Whoever has access at Binance pls be aware of that problem. Hopefully we can make them change kyc provider
I contacted verification support several times, because if you fail in one service the KYC verification will automatically fail in all the other services using SUMSUB as the KYC test provider.I have been in contact with them for months via email to resolve, as they provide incorrect data to their customers.I offered to verify my identity in any way even a live video call or any other request of theirs, even a report to the authorities if they asked for it.However they have not provided any evidence of this and my case is still open.Meanwhile I can't pass the KYC test for every service that uses SumSub.Consider before adopting it as your account verification provider.
I asked them to delete my data. They promise on their site and it is required by law to delete data when asked by Email. They wrote back to provide Full Name which was provided in the Email and to provide Email Adress which was not asked in the KYC process. Then they ask where I have problem with (allready made) verification. I will call the Interpol!!!
The worst verification robot that exists!every time a company, e.g. primexbt exchange, zeply and other entities cooperate with sumsub, my verification is automatically rejected for no reason!it says "Unfortunately we can't verify your identity" every timeI have accounts on every possible exchange where there is no sumsub and there has never been a problem with verification, where there is sumsub I am rejected for no reason,I'm afraid they are spreading false information about me or have sold my data to the darknetSUPPORT DOESN'T HELPDon't use their services, you lose a lot of customers
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