sunpass.com

1.1
1.1 Based on 90 reviews

#SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. #Florida #Turnpike #FDOT...

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1.1

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5

90 Reviews

5 Star
1%
4 Star
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3 Star
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2 Star
3%
1 Star
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jodv2620
Governor of Florida ordered all tolls…

Governor of Florida ordered all tolls waived during recent hurricane. Unfortunately no one told Sun Pass because they continued to charge tolls … I closed my account … the Governor should not make such claims in generalities

1
Date of experience: Oct 07, 2024
FC29
I have had the most terrifying…

I have had the most terrifying experience with this service. I have purchased a Transponder PRO and was assured i can move it from vehicle to vehicle. When i set up the account online they required a plate number, which i have provided with the caveat that i will be returning this vehicle back to the rental company. Long and behold the day after i dropped the vehicle i have been charged another $10. I have gone back into the account, sent a message to the SunPass and deleted a plate number. A day later - another $10 gets charged. I filed another case and have deleted the credit card details and the account all together as i have now seen hundreds of dollars showing up on my account. This company charges your plate number and ignores the transponder. I am now absolutely paranoid about giving them any of my details. Hoping i can get my money back. What a rigged system! stay away and DO NOT give them your credit card details, you will be scammed

1
Date of experience: Sep 17, 2024
Thor Wilson
I love my Florida Turnpike . website is discrimination…

SunPass website is discrimination against seniors. The website is impossible to navigate and it doesn't know what's going on with it's a.i. almost impossible to put bank account on SunPass account and it's also not safe. BUT SunPass is convenient the Florida turnpike is great except it's too crowded now many accidents more than any highway in the land so says Google. Turnpike tow trucks are the best!!! The plazas are beautiful and so convenient. If it has a Dunkin I will be there!!! They offer healthy food!!! Except for the website I love my Florida Turnpike.

5
Date of experience: Sep 02, 2024
Olivier2Carglass25
HORRIBLE CUSTOMER SERVICE

sunpass customer service are incompetent, rude and over all Liars. They pretend they are completing the work and request over the phone. It makes the customer call back over and over and over. it seems and feels like a scam and a joke

1
Date of experience: Aug 13, 2024
Henry Johnson
THE WORST

I had a rental and attempted to pay by plate. The website keeps giving me an error. I submit a ticket and subsequently call. While the csa was sweet she didn't listen and I kept having to repeat myself. In the end, no one seemed concerned that the website wasn't functioning properly and told me to wait for the bill from the rental company which is what I was trying to avoid.

1
Date of experience: Aug 05, 2024
MH70
I would give them zero stars if I could

I have account with Sunpass since 2006. I received one of those “TOLL ENFORCEMENT INVOICE” so I called twice and it is unbelievable how lazy and rude the CS Agents are. Two of them and neither could answer my simple question. I would give them a -1 if I could. What a waste of my precious time.

1
Date of experience: Jul 30, 2024
Online system to pay toll invoices…

Online system to pay toll invoices sucks ass!!! Put in the information and doesn't allow you to complete the transaction and has the audacity to say " retry". Did this multiple times. I am mailing mine in from now on at least I know it is job security for someone receiving it on the other end.. Web designers need to tune this thing up. So frustrating to use!!

1
Date of experience: Jul 18, 2024
Kenneth Powell
I'd use zero stars if allowed

I'd use zero stars if allowed. I live in rural IOWA and received an email claiming I owed tolls. Um, I've never been to Florida where SunPass is located! Sunpass needs to lock down its service to avoid these hacks and innocent people being ripped off!

1
Date of experience: Jun 28, 2024
DC55
I would rather get a prostate exam from a cactus than use Sun Passover again

Absolute garbage. Ended up costing me MORE money, instead of saving. I quite literally just ripped it off my windshield, smashed it with a hammer, lit it on fire, threw it away and ordered an EPASS. 🤬

1
Date of experience: Jun 24, 2024
Bruce Sanders
got a text message about unpaid toll

got a text message about unpaid toll. they aak to enter phone and SOCIAL SECURITY number. the last time such request i was getting from prince of Nigeria who wanted to pay me $1billion, but needed my ss for tax purposes

1
Date of experience: Jun 05, 2024

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Business Details

  • #SunPass, @MYFDOT's innovative #Prepaid #Toll Program, will help you save time and money when #driving on our toll roads. #Florida #Turnpike #FDOT

  • language https://sunpass.com

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