Review Time
Some of their transponders have been discontinued. I currently own 4 transponders for my car yet none of them apparently work. I keep getting billed by plate.They do not show which transponders are valid and which are not. My only option is to buy a new transponder which never seems to reach me. Typical government programming - it just doesn't work.
Miami Dade county Florida SUNPASS is stealing customers money and sending them threatening letters in the mail saying they owe This has happened to me more than once. I Rarely take expressways Like maybe 3 times in a month And when I do it's not far at all. I keep it Closeby. I just got my SUNPASS invoice email today saying I had $46 balance end of June . And today barely two weeks later I get a letter saying I ran out of money on my SUNPASS and I am in arrears $8. And I need to make a payment. Where did my almost $50 go ???? Where's my money????? I don't owe them nothing. This is Not true. I didn't use $46 in two weeks. I rarely use the expressways No one borrowed my car. No one uses it accept me. I'm the only one. They are stealing customers money and sending them letters saying they don't have any money on their SUNPASS and that they Owe them money in an attempt to Rob and steal from SUNPASS customers. This happened to me a few yrs ago too. I put $100 and two weeks later they said I was at zero balance. I only took the expressway twice. I called and called. I was so mad. I made complaints after complaints and I got no help at all. Also I still haven't got back the money they owe me from my old SUNPASS account.From 2020 until 2025 I didn't have a car. So they closed out my account so they say and they never refunded my money. They just give me the run around when I call. There needs to be a Class Action Lawsuit against them I'm going to research which lawyers to contact. This has to stop.
I received an invoice for two charges with one photo that was blurred. I disputed it onlin ethrough their website, afterwards I received an response stating received with a request number staing someone would contact me within 2 business days, that was July 4,2025. On July 8, 2025, I called to follow up and spoke with a human who told me that the case was under review, and someone would contact me later that day but no later than the next day July 9,2025. I have not received any follow or follow through from Sun Pass. I did not pay the invoice because its false, instead I disputed it, the due date has passed and there's been no resolution. How is this even possible. Are there any attorney's that can take this matter and move it into federal court?
Please don't waste your time online; it's impossible to register. Upper management needs to address the website's inefficiencies. Horrible, do they care? Look at the reviews online. Time to make changes in upper management and bring in qualified programmers to solve the issues on their website
Florida privatized, criminalized, robbery legalized.* 2024 made five (5) trips down to So.Flo., Feb, May, June, July. Previously paid tow booths were $1.00, .50cents, whatever; let say $20.00 > $25.00 top for all.* August 1, 2024 received an e-bill text, $47.07, paid Visa end 1649, ref/trans # 24055234214045300127277, to SunP acct # 129412858, verified by phone SunP 5.2.2025 , 1.888.965.5352. Called previously, last week, there was no record of payment that the clerk could find. Now after searching my own bank statements, found the payment entry, calling back, providing it, after five (5) min or so, then, "Okay, it shows you paid..."* Been receiving text messages saying I owed $4.99-registration blocked, $6.99-tow warrant issued, $7.99... Visa blocked payments citing possible frauds, and replaced card, confirmed info fishing frauds by SunP, 5.2.2025* Sunp confirms tows payment received on 8/01/2024, and cites the $47.07 payment was for the two(2) trips from Geneva AL to Plants > Miami > Tampa, back to Geneva AL, June and July 2024! TWO trips, least amount tows routes used = $47.07 tow fees, June and July, billed end of July, paid Aug 01, 2024! Confirmed paid on time, no late or collection fees or physical mailing fees included, since SunP till does not have my mailing address, only email from AL DMV as of May, 02 2025. We do the math; oh, math/book are prohibited in Florida, so you do "the meth" like everyone else! This is what listed by Webster as "privatized gov to legalized institutional robbery."* By the way, I now owe SunP $93.16 for the three (3) trips, same route (Flo animal shows), which S.P claims that it sent bills via physical mailing to an unknown address, confirmed that it DOES NOT HAVE MY MAILING ADDRESS in record !? Miraculously, Sunp had my address, but not(!@#$?), to send the second bill, $47.07, but did not have it to for the first bill, says on 5/02/2025 !@#$%? AND, the $93.16 includes the three (3) trips tow fees, 3 physical mail billing $1.50 each to an address that SunP did not have according to SP's clerk, Lacie, and collection Linebagie-something lawfirm's clerk, John, 877.258.5261, and fishing for my mailing address which was NOT in either systems, via "for verification would you confirm your mailing address". *** Made a critical mistake, gave M.address to clerk John, "Oh, that's not what in the system. Let me update it."* 5/2/2025 paid the $93.16 over the phone to Linebagie... law firm. Ask for confirmation/receipt. The clerk says, "it would be any good to you. In a few days a week, everything will disappeared, be completely wiped off both systems, so we won't able to retrieve anything from this trans.ID, but I'll give it to you if you still want it, (yes.) ref. 05558D" !@#$%? A Florida privatized tow company, SP, and a collection law firm are NOT required to keep record, unless you, the payer give them the specific/EXACT transaction twenty-three (23) digits number from your bank transaction ref., then, ONLY THEN, "oh, yeah. We did received the payment."* You do the math... Sorry, kept forgetting Florida prohibits doing "math and books," only doing "meths" is permitted! * Not everyone get scammed like this, hundred of thousands are being robbed bluntly by SunP and its so called collection law firms, personal info fished... Everywhere I turned, there is a criminal corp aka vultures are lurking, if not already attacked, stealing $... I'm turning into a SUPER-MAGA, incessantly ranting about God knows what. But I was told, "It's not you. It's the world we are in , unfortunately. the criminals are in-charged of everything, the banks, the car-repair shops, the car dealers, the supermarkets, the gas stations... to the "spineless, do nothing" law-conundrum-useless democrats, insane criminal republicans all the way up to the white house!"* This is Italian mafia's "Nickle and Dime" method. All the extortion amount is small, indiscriminately, and in massive numbers to everyone comes across theirs paths, added with the huge amount of info-fishing text-scams to deploy fears, confusions, making a giant sticky web for any victim to navigate. If one consults an attorney, "It would be unethical for me to charge you $10,000.00 to represent you, in order to retrieve records that worth a couple hundred dollars." This is how the system is set up, "nickle & dime" hundreds here and there, everywhere... adding up to billions like the banking corp, health-home-car insurance syndicates, all privatized, theirs crimes legalized.* And we're sitting around asking why there are people donated several hundred thousand dollars to Luigi M's defense fund !? This is an example of the "Y." Nearly 300M Americans, regardless of political, religious affiliations or not, are being legally bullied and robbed
I can never login with my current credentials.. i have to reset everything, every time i go to site, and half the time it won't let me do anything but watch the spinning thinking wheel, only to respond with some random error message.. absolute worthless site on the net
I have the basic transponder, not the Pro. While driving through PA the transponder picked up a toll at Carlisle PA. Sunpass charged me. This transponder isn't supposed to work in PA. The PA toll system charged me for the toll as well as Sunpass toll system. I called customer service 3 times. All the times I called, the person I spoke with, all agreed I shouldn't have been charged. Customer service agents sent 3 different disputes to the dept that handles disputes and all 3 times my dispute cases was denied. This is the worst govt dept I have ever had to deal with.
I give them a 1 because there is no option to give a zero or negative number. It almost impossible to effectively engage with them, i.e. a Human, and their on-line system and response is ridiculous. It seems that their systems are either set up to ignore customer service and maximize revenues or they are incompetent.In Mar & Apr 2025, I used 20 FL SunPass tolls using my EZ Pass of which 19 were automatically billed to my EZ Pass account. On 2/25, for some unknown reason, a $0.50 charge was not made to my EZ Pass account although nothing had changed my end. I subsequently received a bill for $3.00 (incl. a $2.50 Admin fee). I disputed this online (because you can't talk to a human) and was given a case number. A few days later, I received an e-mail from them that my case was closed and I assumed it was over and I didn't owe anything - WRONG!I soon received another bill for $5.50 (incl. another $2.50 Admin fee) and initiated another dispute process on-line and another case number - a few days later I got exactly the same response of "case closed" but the bill remains in the account. I worked out how to e-mail them, as you can't speak to them, this time appealing to their sense of fairness and highlighting that this could be a t6echnical issue on their system, and got another case number. Lo and behold, I then got another "case closed" message but the bill remains with the likelihood of additioanl $2.50 fees each month.I went online again and attempted to pay the missing $0.50, which I had offered to do before, but you can't pay anything less than $5.00. In the end I paid the $5.50, not because I wanted to or felt I should need to but simply to stop me having to deal with them.I'm sure this entity is not a reflection on how government and business operates in FL but, if it is, god help us. FL is a tourism and "service" state and just don't think these guys get this - Muppets! (sorry, that's an insult to Muppets).
Easy enough to buy and install on the car window, but proved impossible to register it online. Had to ring up in the end and despite reading my name out twice, they entered it wrong on the account. Now that I no longer have the transponder (used for a rental) , I'm trying to get a balance refund. Not only are they doing nothing about it, but they later took even more money off my credit card, despite me no longer using the transponder. It got to the point where I have cancelled that card so they can't take any more. Live Chat is on offer in their Customer Service, but surprise surprise, it doesnt work. Good idea in theory but shoddy service and basically they're holding on to my money.
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