Review Time
I can't even justify one star but I had no choice in order to leave a review. They suck!!! They charged a $2.50 Admin fee to mail an invoice which I never received. Gone, done, over it, goodbye Sunpass, I will take a road with out tolls just to AVOID YOU!!!
They are the absolute worst! This is not a bad experience from a long time ago, this is NOW, right now and it continues everyday. Think I'm making it up, go online and try. I bought one of those rip off transponders so the scamming crooks can get their toll money. I tried to register it and it says need to create an account first. I try to create an account and it says can't do without a transponder. It just sends people in circles. They must hire the worst IT people too. Any message you type isn't on the screen. The only way to see it, is to back out and then start typing, but as soon as you start typing it's covered again. In other words, you can't see what message your typing or words, etc. I've never seen such a screwed up site! Then, try to get assistance, wooooow, good luck. My advice avoid the tolls! Even if you have to drive 2 minutes out of the way it's better than what those crooks charge!!!!!
I called everyday since Monday at least 7 times a day. I have not yet able to speak with a Human. I have a sometimes on my car. And I get home and I got a bill in my mailbox. I called I called I called I emailed I've gotten no call back. I've gotten no responses via email. I have been ignored if I was you. I would not trust sunpass sunpass. The scamming company, there is no way that you're able to speak to somebody with a pulse.
Sunpass told me that my balance was zero and then made u another charge of 9.52! Total greed and fraud!As a one-time courtesy, ValorIntelligent Processing (VIP), thecollection's organization working orpehalf of the Tampa HillsboroughExpressway Authority (THEA)removed the collection fee from thetotal collection balance owed,leaving the balance for tolls only. Thecustomer paid the collection balanceon June 1, 2023, for $18.70. Thecollection balance is at zero as oftoday's date, June 2, 2023.
I received a legitimate bill for $3.30 for my usage of the tolls during a visit in December 2022. I used their website to enter by bank account information and pay the balance. Weeks later, I receive another invoice stating there was insufficient funds, with an additional $25.00 insufficient funds fee and a $2.50 administrative fee tacked on. I opened a dispute as I am 100% sure this was not a case of insufficient funds. I contacted my bank to ask if they saw any history or attempt of this transaction and they did not. When I received SunPass' response via email, they stated, "Thank you for contacting the SunPass Customer Service Center regarding your account balance. Upon further review, a payment in the amount of $3.30 was received on 2/10/2023 and posted to your account. According to the notes on your account, the payment was reversed by your bank institution on 2/10/2023 and applied a $25.00 non-sufficient funds fee. Non-sufficient funds fees are processed by your bank. You will need to dispute the insufficient fund fee directly through your banking institution. If you have any other questions, we are here to assist over the phone at 1-888-865-5352 Monday through Friday 7:00 am-7:00 pm, Saturday 8:30 am-5:00 pm.". Again I contacted my bank who confirmed that there was no history of this attempted transaction on 2/10/23 or any of the surrounding dates, and they did not charge any sort of insufficient funds fee. Of course it is impossible to reach a human with SunPass with their "customer service" phone number. I went ahead and begrudgingly paid the full amount because $30 is not worth the hassle, but I can only imagine how often this happens and how much money they are making this way! Unacceptable!
Received an errant toll invoice showing a motorcycle with supposedly my plate number in a grainy B&W photo from the middle of the afternoon. Problem is I don’t own a motorcycle, haven’t been to FL in over 20 years, the plate in question is registered to a car, and I live over 10 hours from where the toll billing took place—and was at work on the day in question for a law enforcement agency in my home state! After plenty of run around, blame being placed that this was somehow my doings, and the agent talking in circles as I asked simple questions my invoice was filed as a ‘dispute’ as I was told this would have to be investigated as FL DMV ‘verifies’ all information before an invoice is sent. REALLY?!? Who ‘verified’ my plates for a passenger vehicle as a motorcycle? I was told the investigation would take 2-3 days and at that time I would receive an email with the findings. Why am I certain this is only the first chapter in a long and twisted tale of incompetence by FL DMV, FDOT, and the SunPass system? The system failed miserably out of the gate and failed to verify any information prior to sending the invoice and now I’m supposed to believe competence will prevail? Bring it on SunPass, my heels are dug in…
This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. Mind you I was on hold for 45 minutes. Right from the beginning of the conversation I could sense she wasn't actively listening. Simply by how many times she asked me to repeat my name!!! I had to repeat my self several times, hopes that she would get it right. But of course she screwed up my account worse than the last Agent I spoke to a year ago needing to remove a junked vehicle. She also delete my active Vehicle & left the junked vehicle as active. Like WTH kind of skill set does one require to work as a customer care specialist for this company? They should fire their HR Manager. Because this is ridiculous!!!! I'm now on hold again for another freaking hour to get HORRIBLE SERVICE!!!!I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!!
A zero is more accurate. There is 👎 customer service. I remained on the line holding for 1'45" and no one ever answered the line. Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. This is totally unacceptable. They rake in too much money to offer customer support. Florida needs to use a different company.
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