Review Time
"I am writing this review to document a recurring billing discrepancy issue I experienced with SunPass customer service. My primary issue is with the resolution process via phone support, not the minor amount of the fee itself.On 10/23/25, I contacted customer support regarding a violation notice where the amount charged appeared incorrect. The representative agreed to a specific payment of $6.96 to settle the outstanding balance in full, which I paid immediately during the call.Subsequently, SunPass issued another invoice for $1.16 plus a $2.50 administrative fee for the same incident. When contacted again, representatives stated they could not waive this new administrative fee despite my previous agreement with their agent.This demonstrates a lack of continuity and system functionality within their customer resolution process. While the monetary amount is small, this process failure likely affects many users. I recommend other users keep detailed records of every interaction, including the names of representatives and call dates, when disputing charges."
I am being scammed by Sunpass. They sent an invoice to me for unpaid tolls and showed a pickup truck on the invoice. My license plate is for my 2014 black Honda Accord. Clearly a mistake and even though I sent photographic evidence of this fact they simply said they don't make mistakes and won't investigate or help. Obviously, I want to get this resolved so that they don't keep charging me for some other person's tolls and hit me with huge late fees. Seems like massive mistakes from their AI computer vision system with no validation and no accountability. Huge wait times on their 800 customer service number make impossible to make progress. So terrible.
For the past year and a half I was paying fast lane tolls and they previously stated to me that I was exempt because of the EV benefit. The senate passed a bill 1662 on July 1, 2025 to cut those benefits but I was auto paying way before that. Sunpass stated they had no knowledge of this benefit and that was with the DMV. These people sound like straight scammers as I requested credit for those months and they stated we don’t do that. When I requested to speak to a supervisor they stated they were not available to speak pertaining to this conversation. (Sounds like a scammer/mafia to me.)
have never been more disappointed in a company than I am with SunPass. While this is not directed at the individual representatives I’ve spoken with, it is directed at the way this company operates. My license plate was stolen, and I immediately filed and submitted a police report. Despite doing everything required of me, I continue to receive bills for a vehicle that does not belong to me, connected to a temporary tag I only had for less than a week.Over the course of this situation, I have spoken to multiple people and spent countless hours trying to get this resolved. Not once has SunPass provided me with clear communication, accountability, or a resolution. Instead, I was blindsided with an email informing me that the matter was simply “sent to collections” — a move that shows zero compassion, zero understanding, and zero willingness to actually investigate or assist.This is completely unacceptable. Customers should never be punished for theft, especially when they have followed proper legal procedures and provided documentation. SunPass’s handling of this situation has been unprofessional and careless, and it reflects a larger problem in how the company treats the very people who keep it in business.Here’s what needs to change: • Accountability: Issues involving fraud or theft must be thoroughly investigated before sending accounts to collections. • Communication: Customers deserve updates and explanations, not silence followed by debt collection notices. • Compassion & Fairness: Policies must be put in place to protect innocent customers from being held responsible for charges they clearly did not incur.
This afternoon I called customer service and I spoke with 2 people and they provided awful customer service and manners. The name of one of this person is Ana. I even told her that I was going to call again and report her with a manager and she said that she doesn't care. We spent a lot of money in this company daily and they don't even show good manners. I wonder if they don't need customers?
I am extremely disappointed with SunPass and their handling of my toll account. For months, SunPass has been withdrawing money daily from my account, supposedly to cover tolls. I trusted that they were doing their job and paying the correct toll agencies. Unfortunately, that was not the case.Despite consistent withdrawals from my SunPass account, my E-Pass tolls were never paid. As a result, E-Pass began sending invoices to my home for tolls I had already funded through SunPass. The situation worsened when those unpaid invoices eventually led to a court case, and I was forced to pay out of pocket, money I didn’t have for tolls that should have already been covered.When I contacted SunPass about the issue, they refused to refund the money they had taken from my account, even though they clearly failed to transfer it to E-Pass. I provided all the documentation showing the daily deductions and the E-Pass invoices, and still, they did nothing.This isn’t just bad service, this is negligence, and it feels like outright theft. They took my money and failed to do what they were supposed to do with it, and now I’m left dealing with court fees and a major financial loss.I would strongly warn others to think twice before relying on SunPass. If you’re using them to manage tolls across agencies, be very careful. Check your statements constantly and confirm that payments are actually being made. I trusted SunPass and got burned.
Absolute garbage company and app. Wasted 2hrs trying to get this to work and still haven't managed it. Only works if you have USA phone number (shit for tourists). Even if you mess around getting a US phone number it still doesn't accept payment. Just constant error messages on app and website. Tried calling customer service but over 30min wait to speak to someone (can't afford that calling from the hotel room). This SunPass crap is such a let down and an embarrassment for Florida. Completely detrimental to tourists from other countries. It's really put us off coming back. Something that should be so easy is just a complete time wasting joke. Messing up our whole trip because we can't use the damn roads. I'd just pay $100 up front as soon as I arrived to avoid this level of hectic frustrating bullshit. Just wasting my time sat in a hotel room trying to get this crap to work when I want to be out enjoying the limited time we have here. Wish I had just paid Hertz for the toll card now instead. That's my advice for foreigners visiting. Just suck it up and pay the rental car companies if you value your time because this SunPass shit will just drain your time, energy, and mood.
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