Review Time
Quality product with a great service from sales through to the installation. Glen & Steve fitted today and can’t fault the process. Bother were very professional polite and informative with the care and instruction for the pergola.
Christian and Brent did a cool job installing our pergola in DEVON!!!! We needed planning permission for our pergola so the whole process was a lengthy one but Ryan and the suns lifestyle team were patient supportive and very proffesional. Bottom line our pergola looks really good. The biggest surprise was how much light comes through the pergola when the louves are open. Almost as if it's not there.
Just had our new Pergola put up ready for the spring/summer . Christian and Brent were great guys . Very informative about the product and as I was apprehensive about my porcelain tiles they did a fantastic job . I would recommend this company 100%. It’s worth visiting the showroom in Essex to see the good quality . Fingers crossed we get some sunshine .
We took advantage of a pre Christmas offer of a free patio heater and free erection of a 3mx4m pergola. On the day the pergola was to be erected(19th January) we were contacted to say that they would arrive at 1 p.m. At 1.15 p.m. the team contacted us to say that they were delayed due to problems with the work they were doing for another client and would be arriving at about 2.30 p.m. When I enquired on progress at around 3 p.m. they said that they would still be coming despite daylight receding. At 5.45 p.m. they contacted me again to say that they would deliver the pergola and arrangements would have to be made to erect it on another day. It would be easy to criticise them but problems do arise and what is important is that they are dealt with efficiently and this was speedily resolved. On Monday 23rd they arrived at around 10 and erected the pergola.My wife was present but I was away for the day. When I later checked the fixing of the patio heater I found that there would be problems fixing it to our wall as it is faced with composite cladding. Suns Lifestyle resolved this and are providing a heater stand ( it was my responsibility to install it anyway).I have found all the staff at Suns Lifestyle to be very helpful with no hard sell when we visited the showroom. Their communications has been excellent and I was able to get through to their staff very easily.An excellent company who deal with any problems that arise in a very helpful and professional way.
Excellent customer service and communication. Staff is very knowledgeable, provided us with advice, recommendation and explanation. Products they offer are worth the price, we have bought our gazebo last year and we love it! Would definitely recommend this company 🙂
5.3 x 3.6m Rota pergola with 3 deluxe screens installed.After a lot of planning and saving up we decided to buy a white rota pergola 3.6x5.3m with deluxe screens, installation to porcelain, wall bracket and also flashing to the building. Come installation date Christian and Brent who were the installation team kept me informed of their arrival times. On arrival they talked through what they were doing and answered all my concerns and queries, plus snags I hadn't taken into account which they quickly remedied. What a great bunch of gents they were. Very professionally installed and kept everywhere clean and tidy. Cant thank them enough, we are so chuffed. We didn't expect it to look as good and big as it did, we are so pleased with the end product and ticks everybox, you can certainly tell its quality material. 5 months later and still looks brand new with no maintenance needed. We have put a Jacuzzi under it and a comfy corner sofa set and what fantastic shelter the pergola is keeping the wintry windy wet weather out. Ive also just heard that you will soon be offering led lights and a forth screen on newer models which will be such exciting additions to look forward too. An outdoor cinema projector attachment or packages would go down well. During the cold winter months I could definitely do with some additional heating which I will be looking into, your XL Fay lamps look ideal. Thanks very much guys and keep up your fantastic topclass work. Thoroughly recommend!! See you again very soon👍👏
I’ve purchased several items from Suns lifestyle on separate occasions. Very impressed throughout my dealings with them. Great quality products, excellent people to deal with from initial sale, installation through to aftercare (which I have found to be particularly good - thanks Natasha!). Would recommend in a heart beat if you want quality service and product.
The support pre purchase, which ensured we purchased the ideal seating for the space we have, the communications about the delivery, the great service by the delivery guys who went out of their way to help us and the quality of product itself were all first class. So far we are delighted by the end to end experience and the product.😁
Great product quickly & efficiently installed by Christian & Brent. Recommend this company for its customer care & keeping you informed.Amendment - just over 2 years later one of the side screens has partly come away from its runner (a bit like a zip). This has a 2 year guarantee which I'm just out of. Tried a fix with the companies guidance but fault still occuring. To replace this will cost me £1000 fitted. A cost which is prohibitive seeing I use this minimally & can't afford this going again : (
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SUNS Lifestyle are the leaders in luxury and exclusive outdoor furniture. Our young, energetic and forward focused creative team of advisors, offer fresh thinking and innovative products, which stay ahead of the latest garden trends.
Our high-quality range of contemporary products are designed in Europe and produced with robust materials that are made to last. Each innovative product is created with style, comfort and relaxation in mind, and as every piece is fully weatherproof and low maintenance, you’ll have more time to enjoy your outdoor space and less time worrying about changes in weather. And just for some additional peace of mind, we provide a reassuring 5-year manufacturer warranty on most products.See more
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