Review Time
Not only is this a fantastic product, but the customer service was absolutely brilliant too! I bought the Supa Heater for our wood-burning hot tub because of how long it usually takes to heat up. Well, this little marvel took the water from ambient temperature to a toasty 39°C in just 40 minutes!Now we’re using the tub way more often—not just because of the time saved, but also because we don’t have to mess around lighting fires. Just plug it in, drop in the hoses, and boom—ready to relax in no time!It does arrive in component form, so you’ll need to put it together yourself, but don’t worry—it’s very straightforward. Just take your time and follow the "how to" video. I actually found it quite fun to build!A big shout-out to Mark for calling me back and answering all my questions—really appreciated that peace of mind.
Ordered SUPA hot tub heater for our holiday let. Delivered following day. Easy to set up and use. Would definitely recommend this company and their products. The heater does exactly as advertised. My hot tub (1000 litres) was ready to go within the hour.
Had my supaheater a few weeks now, and it's been a game changer getting hot tubs up to temperature after drain down between guests at my holiday lets.Even though we have outside hot taps, they could never supply enough hot water and it was always hit or miss as to whether we could get the tub to 38 degrees in time for first arrival.Had a few issues on first use as the ignighter wouldn't light, however after some head scratching this turned out to be a safety valve issue, so nothing to do with the heater itself.Assembly was straight forward, although I did have a couple of missing bolts and washers. It would be really helpful for a spares pack, which appears to be the norm these days but not unfortunately with the Supaheater.However, this was a minor inconvenience and I am more than happy with my purchase. Come the winter months it should really come into its own.
Used my SUPA heater for the first time and I was well impressed with how easy it was to heat my hot tub. The initial assembly was hampered by a faulty part but it was replaced very quickly. I would easily recommend this product as a fast and economical way of heating hot tubs.
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We’re passionate about innovation and our water heater is the first of a range of innovative products designed to live up to its name: SUPA.
Formed by engineers, product designers and creatives, with over 100 years of combined experience, SUPA is all about doing better: designing and delivering better product solutions with better overall performance to get a job done better overall.
Purchasing from SUPA means you take as much care about what you buy as we do. We work with some of the best suppliers to develop products that fit the exact purpose and needs of our customers. We’re not “off the shelf” type engineers and designers, and because of this, every component we include is tested, tested, and then tested some more, so we can be sure that you’re getting value in performance and over time.
Our products are designed to work every time, but if something should go wrong, we’ve made sure our products are easy to repair and where needed also be recyclable so that you can keep them ticking for longer. Where practical and possible, we will do all we can with every product we create to fulfil this ambition in helping to protect our future.
And finally, we put safety first. We place great importance on the safety of our products and ensure full compliance with the latest CE and UKCA legislation, even that implemented by the UK government post-Brexit.
The founders have a combined 100 years working with the world’s largest and most respected retailers, driving a knowledge of safety management and design that we believe matches the very best available.See more
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