Review Time
I financed a sauna through this service, and once the promotion expired, their interest rate became 100% of the balance, which was never clearly communicated. They don’t send reminders or notifications, which you would expect at the very least. They claim to value their customers, but their lack of service suggests otherwise, especially when they penalize customers with excessive charges and then expect them to remember terms from over a year ago. In this economy, where layoffs are common, there’s a lack of humanity and basic decency compared to other lenders.
HORRIBLE experiences with their customer site for Synchrony Home - EVERY month I have to spend a LOT of time trying to get past automated ding dong to get a LIVE Rep on the phone to get online to pay my bill. EVERY month they help me and within a couple weeks, right back to telling me my inforation does not match or is not valid - Try to get in on the page for pw reset and asks for ss# and birthdate = Keeps giving me msg my info does not match their records - Pretty sure I know my INFO at this point in life! JUST got a letter in the mail that looks like a promo fee of 2% is going to appear on my account .. The purchase I made was 0% interest for 36 months - The Reps I get on phone are fine - Except one on a particular day - told me he couldnt help me access myt account - The others have been helpful and it is VERY APPARENT they too are FED UP with the lousy website that ends up with customers calling and getting them fuming and frustrated =I feel bad for them - Is not there fault - SYnchrony Home needs to clean house on their website peeps that must be just going to do a task to collect a paycheck with no care for how sufficiently it operates or end user shoes - This is the ONLY website I EVER have issues with getting into to make payments and check my account. And it literally is EVERY MONTH - Even AFTER the previous month a REp helped me make my payment over phone.. Never have ANY issue w Paypal - This division - Needs someone to give a damn about the people that feed $$ into it to afford people jobs and paychecks - that make the site that is so dys-functional.
I don't know what is Synchrony's problem but they gave me a $1,000 credit card I've been making my payments on time and doing extra payments so in the middle of March I decided to put $400 down to my card just 2 weeks later, today to find out that they reduce my credit card credit to $600 then what was the whole point of making up for $400 payment for if they decided to mess me up, I called them so they can tell me I have too many credit lines open, like is only 4 cards and all in good standing accoring to my credit report! So just because of that they decided to lower me to $600 credit line that's stupidity and I'm going to cancel this card
Been a credit card customer more than two years. Agreed on a $5300 credit limit. Paid my bills on time or early…just recently paid them $1600 over the past 2 months and I find out today when I checked my acct online that they slashed my credit by $1800. This is the second cut in two years. No notification or anything. When I called customer service she read the script and basically said that my real estate equity was insufficient. I sold my house and property 3 years ago prior to ever having an acct with them. I would understand if I was late on payments or something… I have never missed or been late the entire time I was with the company. Will just do a balance transfer to one of my other cards. This bank is not customer friendly at all. If I could give zero stars… I would. Oh…and customer service rep said that I should receive the letter of explanation in about two weeks. They have no problem emailing my statements and reminders for upcoming payments… but fail to see the importance of telling a customer that there credit line has been decreased by 33%… who has paid his bill on time for 100% of the time. They are making their money… and obviously that is all that matters to this company
I opened up an Amazon store card account and have had nothing but problems since. First, they temporarily froze my account for making two payments in one month. Why on earth would they penalize me for making payments? Next, I decided to pay off the card in full. Synchrony responded by cutting my credit limit in half! In what sort of bizarro world does paying off one’s debts result in penalties? Customer service reps have been rude or indifferent. One rep I spoke to honestly sounded exhausted - like she knew she worked for a shady company and had just about had it with covering their butts. After the arbitrary reduction of my credit line, I went ahead and canceled the card/closed the account. I’d avoid Synchrony’s Amazon store card at all costs.
So I have amazon synchrony card, and i just found out that the synchrony bank is doing something that looks like a fraud and scam to me.So I use their offers of 6-12 month equal monthly payments to my big purchases, which are sated to be interest free.When I looked at my statement today, I saw the interest charges.After talking to the customer service with the agent and the supervisor, I found out that synchrony not providing the full amount to pay in the statements to avoid the interest, so the minimum statement payment amount doesn't include the promotional purchases balance of 6-12 months, which are STATED TO BE INTEREST FREE into my bill. So this way they manage to charge interest on the purchases that are supposed to be no interest payments over time. The only solution to avoid interest is to call customer service EVERY MONTH and ask them how much I actually have to pay each month in ADDITION to the statement balance to avoid the interest fee.In addition, all this information is not available on the synchrony portal.They actually just send you the paper statement and the email. The email just has the minimum payment and due date. Then, I have to call to the customer service to find out how much i should add to the minimum payment in order to avoid the interest charge.Isn't it like a scam & fraud of promising people interest-free payments, then providing them the balance that has them incur interest fee??? Isn't it stealing money of millions of people, which has been going on for years?The customer service supervisor of synchrony bank stated that a lot of people that call them are angry about it and the agents raise this issues to the administration, but I guess the administration just ignores it.Great job synchrony!Maybe I am going to make it public...
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