Review Time
From our first dealings with Rosie and the lettings department at Poundbury, Dorchester, right through to receiving the keys, our experience has been more than positive throughout. Being new to the process of securing all the references and information required we can't imagine how we would have coped without the care and patience and attention to detail from the whole team.
I recently purchased a property through Symonds&Sampson and the process was expertly managed by Isobella Rumsby.Her diligence,attention to detail and regular check ins made what is normally a stressful process an easy transaction.Top customer relations!
We recently sold and purchased through the Beaminster office and it was a wonderful experience start to finish. From the initial meeting with Caroline, who was professional, friendly and a real pleasure to deal with. To progressing through and dealing with both Matthew and James as well who were equally supportive, helpful and made communication easy. Thank you for making the process stress free and keeping us updated all the way through. We are so incredibly happy.
I’ve instructed Symonds and Sampson twice now, and on each occasion the staff have been incredibly helpful. This latest move has been quite the most stressful I’ve ever undertaken, plagued as it has been by unnecessary delays and a marked lack of timely engagement from some in the chain. Shula has consistently kept me informed and has regularly battled on my behalf. She has had to put up with a lot - not least of all my tendency to lapse into very bad language when things drifted (through no fault of hers!). Andy has also been extremely effective during the prolonged process and, like Shula, has frequently and forcefully intervened to try and speed things up.Overall, I cannot fault Symonds and Sampson. The Sherborne office staff are cheerful and supportive and I have been most grateful for their help.Should I ever decide that Rutland is not for me, I would have no hesitation in asking them to act for me again.
We viewed several properties with Symonds & Sampson and eventually ended up purchasing a property listed through them. The sales negotiators were friendly, professional and knowledgeable, it was clear they had taken the time to understand the property details and sellers positions.Communications have been easy and clear, with responses to queries received promptly. With hindsight, we wish we had selected Symonds and Sampson to sell our property and they will be top of our list should we find ourselves needing to sell again in the future.
We have sold our own property and decided to rent a bigger property.We chose to view a property that Symonds and Sampson (Poundbury office, Dorchester) were offering.The viewing was arranged very quickly and when we attended, the lady that showed us around (Rosie Thorpe) was extremely professional and knowledgeable.We immediately applied to rent said property, and Rosie kept us informed of the application progress throughout start to finish.Once Rosie informed us that our application was successful, we were obviously very pleased.My wife then asked if we have the measurements of the windows to be able to purchase Curtains in advance.Rosie informed us that she did not have a record of the window sizes. However, exceeding expectation, she said that she would let us in the property again so we could measure up in advance of the move.She met us at location and was very patient whilst we did the measurements.Rosie’s customer service was amazing and she is a credit to her employers.Thank you Rosie for making the whole process seamless 😊 you was a star ⭐️ I recommend any person looking to rent a property, Symonds and Sampson are total professionals.
We have just purchased a house in Poundbury and have received excellent help and support from Peter Grout-Smith and team at the Poundbury office.We don't envisage moving again but Symonds & Sampson would be our first choice if we did.
Peter Grout Smith and his team were very proactive in finding genuine prospective buyers for our property on Poundbury, during what was at the time of first marketing the property, a volatile market. They provided regular updates on viewings and feed back from the viewers and were always available to answer our questions and to reassure us, right up to completion on 20/05/2024.
Having just purchased a house through Shula at your Sherborne branch, I can confirm that I have received excellent customer service during my entire transaction. Shula and her team had superb knowledge of the local area and the house I purchased, she found time to let me go back to the property to review it and measure up, answered all of my questions and various emails. I would definitely recommend buying through Shula at your Sherborne branch.
Since November 2022 Matthew has been helping to find the right house for my 92 year old mother in Beaminster. Finally she moved to her new home yesterday. Matthew couldn’t have been more helpful on our journey, knowing what houses would work for her and those that would not suit. He even found a house for my husband’s mother and so has fully sorted the family. Professional, helpful, smiley and on the ball. Thank you Matthew.
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Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.
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