Review Time
TS, what have you done to your website? Why take something that was easy to navigate and worked brilliantly, and turn it in to what you have now? A website that is terrible to search and filter. A website that made me place the same order FOUR times before I could check out and pay.This new website comes at a time when, after being a loyal diamond member who spends several thousand dollars a year with you, I have been questioning the quality of your clothing, particularly when compared with its price point. Your finishes are not good - buttons and hooks fall off after one wear, threads not cut after sewing, cheap fabric that pulls easily or shrinks badly when washed etc.I commented on your FB page that your customers seem to be of very little value to you. I assume you've finally woken up to the fact that you've made a BIG mistake with this 'updated' website (and I say 'updated' because the design has been prevalent in many other brands for many years) and you're trying to appease your customers with almost a week of 40% off. That's much appreciated, but not when I have to order FOUR times to actually BUY something!You need to have a REALLY good think and a REALLY good listen to your loyal customers before you persist with both the website and with the low quality fabrics and finishes at a high price point. Just remember that even after the exchange rate and exorbitant shipping charges, we can still buy better quality, cheaper plus size fashion from either USA or UK.And personally, I won't hesitate to do so.
Took my wife into Mandurah store last week and was totally disgusted by the loud mouthed manageress. Not only spoke to other staff rudely but having someone breathe cigarette smoke over you is not very professional!We will not be back!!
What is going on with Taking Shape's Quality . I received my 4 tops that I ordered and they look like washed out ,crushed, OVER PRICED Tee Shirts .I buy All my clothes from TS , have been for years but this order is so disappointing and the order I received last week was all sent back too because of the quality . Whats going on
On trend well made clothing & friendly sales staff, however I feel pressured to spend big in store. I don’t want to buy what I don’t need or can’t afford. I feel that when retuning anything in store that staff would rather not process a refund & instead there’s sales pressure to exchange for other items in store. I love the clothes but can do without the hard sell.
When taking shape left Ireland I was devastated... So I buy online as I absolutely love the clothes... I was in Australia last year and spend a fortune in their shops but I am back to online. I have always found their service very good and when I spend over 100 dollars postage is free so what is there not to like..lol.....love you taking shape xx
I hope this is the right place to send feedback as phone customer service was rude and useless.I am a diamond member and generally love all the items I buy, including the gorgeous warm puffer coat I bought. It was an expensive item, over $200 and only wear it once a week to watch outdoor sports and obviously only in the winter months. Lately, it has been shedding all the white fluff/feathery bits all over my clothes when I wear it, hence I have had to stop wearing it. I mean, its all over me!Spoke to three TS shop assistants/managers who know me very well and I was advised to call customer service, who were only interested if I had the receipt. Well, no, I didn't, but you would think that being a diamond member and now owning a coat that is obviously faulty, there would be some sort of action. I was asked when and where I bought it and I told them not sure if online or in the store or even in Myer. Now, as there was no evidence on my TS awards card, I was told, sorry, cant help you. I did specify that, a lot of times things get missed on my awards card as shop assistants (especially new ones and at Myers) forget to add or don't know how to do it. But, again, they wouldn't hear of it.You expect to have a coat last you a few years at least, especially when you pay that amount for it. I don't want a refund, just a coat to wear, that I paid a lot of money for! Not to be stuck with feathers/fluff everywhere! So disappointed with phone customer service, as there really is no customer service there!The ladies in store, I may add, are always very helpful and always look after me very well.
I find the Taking Shape staff at some stores overly attentive and it seems clear that they are on commission. They are always desperate to process the sale themselves, even to the point of following the customer around the store. I avoid shopping when the relevant staff are on shift. Today, I was particularly irritated. A Taking Shape salesperson had phoned to let me know I had a $10 gift voucher (which I never received in hard or electronic copy) waiting for me and also that there would be 40% off TS clothing for the rest of this week. It was emphatically stated that I could access both in the one transaction.When I tried to shop, I was told that I couldn't use the gift voucher, with another offer. I only shop at TS when there is a substantial sale (fortunately that occurs often), as the clothing at full price is normally too expensive, compared to other brands. But in a sale, the gift-voucher becomes useless. So don't be misled by the so-called birthday gift or other gifts on points (they're always conditional). Also, don't believe what a TS sales-person tells you on the phone. What I was told yesterday, wasn't honoured today.
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