Review Time
Unfortunately, my experience with this brand has been just as disappointing as many others have reported. I placed an order online, and after five weeks, I still haven’t received my package. The only responses I get are automated messages, with no real support or resolution. For a high-end brand, this level of service is unacceptable. I’ve been bounced between multiple email addresses, none of which seem to connect to an actual person. At this point, I have little hope of getting my money back, as they refuse to provide any clear information about a refund. I wouldn’t recommend ordering from them.
Order placed in early January, so far haven't received anything and the two emails i sent asking for an update were answered with a "looking into it", without much explanation.At this rate i am hoping for a late delivery or a refund, but reading other reviews i won't be holding my breath. Instead i will start researching consumer protection complaints and mechanisms.Definitely feels like a scam...
Shocking. All of the reviews are correct. Most items out of stock - informed 4 weeks after order. No communication. Order cancelled. Then 6 weeks later items arrived which I have to prove as Tara Jarmon has no evidence they have arrived. They won't enable me to return the items. Referred to a 'senior representative' who will respond at the earliest in 48 hours. All communications appear to be computer generated and there is zero accountability. Clear mis-selling at point of sale when it says all items are despatched within 72 hours and lack of transparency on unnecessarily challenging returns process.
Just to give people some info, after 6 weeks I was refunded for the clothes that did not arrive!! I made an order on 11 January and so far 2 February I did not receive my order. I have send several emails to get an update but the only reply I get is: "we are looking into it". This is unacceptable. Tara Jarmon is supposed to be a first class brand with first class customer service but this is not the case. No refund, no news NOTHING!
Like many of the previous reviews my order was cancelled by them in January but, in spite of over 20 emails no refund as yet. I am now referring it to Paypal.I also feel their response emails are AI generated and not sure why they seem to come from 3 separate email addresses.Tara Jarmon - you should be ashamed of yourselves. Your shops worldwide and staff are superb but the online service is appaulingly bad. So sad to have gone from my favourite brand with significant annual spend to such a disaster
Unfortunately I need to say that I have the same experience as the almost 200 other people on this site. I made an order via Galerie Lafayette (first and last time) and it is an absolute disaster trying to send back the clothes. On top of that, despite the brand being top range in price, you still need to pay for return shipping. Insane. I actually find it a pitty because the brand looks great, they seem to have clothes that would really suit me, but with this type of customer experience, I'm not even going to try anymore. I hope anybody at marketing and Customer Experience at TJ is paying attention because with hundreds of 1* reviews, news gets around fast
Ordered at the very beginning of December my family's Christmas presents. I immediately received confirmation of the order (by Global-e) and money was withdrawn. The order was never dispatched: I have been contacting a (non existing, I believe) customer service which merely confirmed that they were sorry they were experiencing delays and I would have received an e-mail once my order was dispatched. Over a month later I received an automated cancellation of my RECENT (!) order and, thankfully a full refund including shipping costs, but no discount o real apologies.
ordered a dress and shirt on the 4th oct ,,dhl have said they never received the parcel only the waybill number , ihave email every day no response , no parcel no refund cost me 540 pounds , really un happy , avoid , purchasing , no customer service ,,,,
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