Review Time
I recently worked with the team at Taylor & Hart to design and purchase an engagement ring for my partner. Overall, the experience was quite positive. The customer service team was excellent, making the design process quick, easy, and straightforward. I felt well-supported throughout, and the ring turned out beautifully, even when I asked for a change to the design. However, my experience took a disappointing turn on the day of collection. After spending a significant amount of money—one of the largest amounts I've spent in one transaction—the collection process felt rushed and impersonal. Upon arrival, I was welcomed into what appeared to be their kitchen, with no greeting, as staff members went about their lunch. This left me feeling immensely awkward and deflated before the collection had even begun, which was a shame given the significance and excitement I had originally had considering the day.I was then sat down in the foyer area next to the staff kitchen, which lacked privacy, intimacy, or any special touch. No drink was offered, or discussions about how my process has gone up to then. The whole interaction lasted no more than two minutes. I was shown the ring with a brief "Do you like it?" Explanation on the returns, servicing and alteration process and that was that. There were no introductions, no walk-around, no congratulations—nothing to make the moment special. While the ring itself and the initial service were commendable, the final step left much to be desired. A little more attention to making the collection process feel special and celebratory would have made a world of difference. While for you this may be one of many collections, to some this is a very special day that they’ll remember for a long time.
Fantastic experience with Taylor & Hart from the first meeting through to aftercare. Provided design ideas ahead of our meeting to T&H and while they didn't have anything similar to what we were looking for, they were very accommodating in customising the ring. The consultant, Janaya was amazing throughout. She found several stones that matched our specs and was great in answering questions. After a few tweaks and changes, the rendering was complete and it was great to see what the ring would look like. The whole process was very smooth. The ring turned out better than hoped for! Went back to T&H to get the ring engraved and this was seamless too! Highly recommend T&H for any bespoke jewellery.
I found Taylor & Hart online when looking for engagement rings and have had a flawless experience throughout. I found the website easy to use, and when I wanted to have some questions answered and some changes to a ring made, Douglas couldn’t have been more accommodating and helpful. I was kept updated following the order placed and the final product is exactly what I wanted.
I am very impressed with Taylor & Hart’s products - my purchase was a new wedding ring to mark my 50th anniversary. It arrived as described and I’m very happy with it. In terms of potential for improvement my only suggestion is to make the process of paying your local duties and taxes (if applicable) a little more streamlined. I was not advised by the shipping company what was required to be paid until I called them asking about the delay. Lesson learned, I’ll know what to do next time!
Super happy we chose Taylor & Hart!Emily Jackson was wonderful in supporting us in choosing the perfect rings for our engagement and wedding. Taylor & Hart offered many options to make the perfect bespoke ring, at a reasonable price. The whole experience was really smooth and reassuring. We felt heard and were communicated with openly so that we understood the process.
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UK: 0203 126 4915
U.S: (646) 712 9358
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