Review Time
I was supplied with a faulty (chips to edge of glass) screen protector. Reported this to them upon receipt, but they are refusing to replace it - said I must have damaged it myself. Have chased several times and they are just now ignoring me, despite me pointing out that they are in breach of consumer rights legislation. Don’t touch this company with a barge pole…
Ordered cover for pro max device, received wrong cover 1 week ago. Contacted customer service the same day I received it via email and I am still no further forward 1 week on. Do not rate this company and will not be ordering from them again. Meantime my phone is at risk of damage despite me parting with £35 for a cover.
I have been using Tech 21 Screen protectors for many years over 4 different phones and used to find their fitting kits high quality and easy to use for a perfect application. This is no longer the case and I urge you to think carefully before spending £34.99 on the NEW FlexGlass ultra apple screen protector. Tech 21 have done away with the guide rails they used to supply and replaced it with a folding cardboard hinge design which is fiddly and very inaccurate to use. Despite several practice or dry runs when I used the kit the screen protector dropped on the phone out of alignment and is very crooked leaving an edge of the screen exposed. I can't see any way of guaranteeing a straight application with the cardboard kit and Im sure other users are going to experience the same problems trying to use theirs.As a customer of nearly 10 years I wrote to Tech 21 support to hi light the problems with the new case and ask for some support or a replacement. After a 2 week wait I got and very neutral response from them that did not acknowledge the problem (Cardboard hinge) I was hi lighting to them and refused to offer me any sort of replacement or resolution. That's not the sort of response I would have expected from a company that trades on its reputation for supplying quality, high priced items. If you pay top dollar you would normally expect and more engaging response to customer feedback that hi lights a design fault in one of their new products. So in summary as a formerly loyal customer of 10 years I have lost faith in the company as they have let me down in two ways.1 - The new floppy cardboard hinge on the fitting kit makes a precise fit very unlikely. You will end up with a crooked screen protector.2 - When I hi lighted the issues / challenges of the new design to them by email they appear to have taken no notice and not acknowledged any of the points I raised, nor did they offer me any type of advice or solutions. This is not very customer focussed and shows a lack of ability to respond to genuine feedback. To show their lack of response or even understanding of the points I raised I have copied their generic response below. Buyer bewareHi Chris, We are sorry to hear your screen protector is damaged.Unfortunately, Tech21 will not issue replacements for installation errors or improper use of the Impact Shield such as misalignment, peeling in the corners, air bubbles, self-inflicted damage to the screen shield and exposure to extremes of heat or cold which could damage the screen protector.The Screen shields are not covered by our warranty as they are intended for a one time use/application. Any damaged caused to your screen shield means the shield has done it job in protecting your device.
Worst customer service of any company I’ve ever dealt with. They do not respond to any communication whatsoever so ever. I ordered two cases for our iPhone 17’s. I realized I had ordered the wrong cases. So I jumped thru the hoops to return then and ordered 2 new ones. It’s been over a month since I returned the cases and I still don’t have a refund. Great cases but the worst customer service on the planet.
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
