Review Time
Terrible customer service! I placed an order 10 days ago which had not shipped yet and I asked to cancel my order because I couldn't wait any longer and had already purchased a case.They refused to cancel it stating that orders cannot be modified once placed. Instead they'd rather I return it at my own expense!I absolutely would not recommend doing business with them since they are unwilling to assist with the most basic of requests.
On September 11, I ordered a case for my iPhone 17, The delivery time was supposed to be two business days. My Iphone17 was supposed to be delivered on September 19.Now it's September 22 and still no case, so I can't use my iPhone. No communication that anything has been shipped either. Very poor. I will never order anything from this webshop again.
Not a company I will use again due to poor customer service and poor product.I have previously bought two phone covers from this company and happy with the service/product.Disappointed with the third cover which was for an iPhone 16. The cover did not fit the phone very well. I returned the item with all my details for a refund. It took 6 weeks to get my money back- less delivery costs. It was necessary to send an email to remind them to send the refund.I have since bought a phone cover from eBay at a quarter of the price and a better product.
Bought the Fold 7 case for my phone ready to go when I received it. There's no functional adhesive anywhere on the case, the 2 strips on the top and bottom do nothing and the sides don't even have them, unlike every other decent fold case on the market. Even the box had a diagram of using the adhesive which showed strips on either side, but I asked support and this is a mistake. Because the thin strip next to the screen isn't secured, it scrapes against your screen when you take the phone in and out of your pocket, and it has left permanent marks on my screen. It also covers part of the screen so you have to keep moving it out of the way. I asked for a refund and was given a short one sentence answer of no, not even a sign off on the email. Add to this the case claims to be 'anti yellowing' and yet it is clearly yellowed after less than 2 months. I have used tech 21 before in the past and the case was expensive, so I'm extremely disappointed.
I ordered a case and after waiting a week with no dispatch, I checked the order status - to my surprise it was cancelled. I had no notification and no refund. I tried to contact them several times but never received a reply. Finally, via social media team, I was told that he order was cancelled by mistake and that it will definitely ship the next working day. It was not shipped, and I still get ignored so I raised a formal dispute through the bank. It’s a shame that a company I used for years is now just a scam. Check their social media - lots of people in the same situation.
Worst customer service ever! Accidentally put a wrong shipping address since phone keeps on putting automated old address(item wont be shipped right away since its pre-order). Tried to contact their support right away to avoid hassle and was said plainly no modifications to be done anymore. Whats the point of CUSTOMER SERVICE then.
Been a long time customer of tech 21 when I got my first iPhone over 10 years ago. Have stood by only using their cases and screen protectors and recommending to family and friends. Unfortunately my most recent purchase will be my last with them and I’ll be taking my business elsewhere and recommending the same to those previously recommended.Only reason I won’t give it 1* is for the fact that their cases still provided support, but after receiving one worded responses to my email - “understood.” And a sheer lack of reading comprehension from the agent(s) (don’t know who I was speaking to as emails were never signed off!) I won’t be recommending any more. Screen protectors no longer protect the phone edge to edge as they once did yet cost remains the same. You would expect if paying a high premium for such a product it would be of high standard but not any more.I sincerely hope as a company you reinvest your profits into better customer service, for such a large, well-known brand as yourselves I expected even basic etiquette when it comes to a customer query.
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
