Review Time
I received my case and the color was nothing like what was advertised. I reached out to customer service and the only thing they’d offer me is to return it, to which they do not pay for the shipping label, so I’m having to pay to return it.
I placed an order with Tech21 on 13 September, with the confirmation stating delivery in 3–5 working days. By 19 September, with no sign of dispatch, I emailed to cancel the order and arranged an alternative product elsewhere. Despite this, Tech21 still shipped the order days later.When I queried this, their only response was that I should “return it when it arrives” — at my own expense. This is unacceptable, particularly as I had already cancelled before dispatch and made it clear I did not want the items. To make matters worse, I am registered blind and wheelchair-bound, so arranging a return at my cost and without accessible options (such as a prepaid label sent by post or a collection) places an unfair and disproportionate burden on me.I chased for a proper resolution but my last email has been ignored completely. Tech21 have also failed to respond to PayPal during the dispute I raised.It should not be this difficult to cancel an order, nor should a customer be left to pay for the return of goods they explicitly cancelled before shipping. The lack of communication and disregard for accessibility makes this experience especially disappointing.
Avoid Avoid Avoid! Terrible company. The Tech21 phone case I bought failed to protect my phone. Expensive repairs and SO much hassle, ended up losing crucial photos etc. Further, the clear Tech21 case discoloured - edges turned a horrible BROWN! When I contacted Tech21 - I received time wasting generic replies asking for videos of the case, photos, the receipt all of which I promptly supplied. Then the company went silent. Tech21 does not care about complying with the Consumer Rights Act 2015 even though its faulty case was: *Not as described*Not of satisfactory quality*Not fit for purpose Avoid this company. They will happily take your cash but sell substandard products and have non existent customer service! Frustrating and frankly dodgy. You have been warned.
Rubbish this time around, ordered previously had no issues the products are quality shame that the communication and delivery time is shocking, order 12th Sept, to be told that it would be shipped 19th then got a msg saying sent 22nd Sept, arrived today 30th, and ok the delivered note was posted on 25th, shocking company for communication but if your happy to wait for the products then happy days but if you want your new phone protected in a hurry avoid, will be taking my custom elsewhere for my next phone ….
I've used Tech21 cases for years and overall they have been good. Notably I never bought direct from Tech21. This time around I ordered a Tech21 case and screen protector for Iphone 17Pro Max which were both marked as in stock when I ordered and available for delivery in 3-5 days , well in time for the arrival of my new Iphone 17 Pro Max. Subsequently, the case was marked on the Tech21 website as no longer available and the order just sat there unfulfilled. Contacting Tech21 as other posters have noted is difficult (and one suspects this is a deliberate decision by the company) I eventually got a reply saying the order would ship but by this time I had purchased another case from a different more reliable supplier. I then emailed asking to cancel the order - no response. Today I have received the case and screen protector(nearly three weeks after ordering) and now I have to go through the returns process where you need to get RMA details from Tech21 by submitting a ticket which on past record will be ignored. Classic example of how customer support or lack of it can reflect badly on a company and lose customers.
The worst customer service I have ever experienced. I’ve been a customer for many years and never had any problems, but since my recent order for a case for an iPhone 17 pro I’ve been appalled with this company. Took 10 working days for my order to arrive. I was left without a case for my new iPhone for 10 days. Do not order from this company the staff replying to emails could not care less.
I've been a regular customer of this company but not anymore, over 2 weeks since I ordered still no case, there was no expected delivery date given or information on the case e.g. in stock/out of stock/lead time. Reached out to customer services who just ignored the help request you have to submit. These cases are not cheap so to be waiting and waiting and no communication or help from the company means I'll take my business elsewhere in future.
Ordered an iPhone 17 case two weeks ago and no delivery yet. Have emailed customer service x2 and not got a reply within their stated 2 day timeframe. Considerablely premium price point for a case and very poor customer service.
Order 2 cases for new phones on Sept 13 and 14. After several days I contacted them to ask when the items would ship, was told the following day. It is now 8 days after, and they shipped today. I reached out to the company several times and did not receive any replies. Then I sent a final email requesting that they cancel both orders- again, no response. I added that the charges were disputed with my credit card company. Today I received an email that both items shipped, so I contacted them again, requesting assistance with a return. Their website tells you to access the "Return Form", unfortunately, there is no Return Form. The tel number posted on their site is wrong, I found it eventually on another consumer site but you can't reach a live person- a recorded message tells you to email them. What a mess of a company.
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
