Review Time
DO NOT PURCHASE BUYER BEWARE Purchased a Tech 21 case last year for my brand new iPhone. Recently dropped my phone from waist height and my iphone completely smashed despite the case being advertised as “military grade protection with 16FT/4.9M FlexShock multi-drop impact protection”. Reached out to Tech 21 who just offered to replace the case. DO NOT BUY FROM THIS BRAND. Casetify and Otterbox actually provide military grade protection. I have lodged a complaint with the ACCC.
I’ve been using Tech21 case for years and they’re brilliant. I’m a serial phone dropper and my phone has never been damaged in a Tech21 case. Because I’ve been so pleased with them, I decided to give the screen protector a go. It comes with what seems to be a very well designed applicator device which I thought would provide a perfectly applied screen protector. Unfortunately, despite following the instructions *to the letter* some pretty significant bubbles were visible underneath, one over the front camera lens. Even on offer this screen protector cost £27 so that was really disappointing. I emailed them to ask if there was a way to get the bubbles out - I didn’t ask for a replacement, merely advice - and waited a full week for a reply, which was quite clearly a cut-and-paste generic job designed to fit every possible circumstance and which implied that user error was to blame. Very disappointing after such positive experiences previously. It’s shoddy customer service like this that makes people reconsider their loyalty.
I’ve ordered a MacBook 13” Air case from this manufacturer cause Apple recommended it on their website. I have ordered(order number EU29519) it during the “Black Friday” on the 24th of November. Then I’ve got a message that the item was shipped, but unfortunately without a tracking number… since then nothing else happened. The status of my package did not change and the postal service could not advise me further cause there was no tracking option. Very “smart of you”, tech21.After writhing the support 2 times with several days of waiting I only got one message, where they ask if I did get my order after all, I have said that I did not and… they just did not say anything in response. After waiting another day I’ve written that I want a refund. No excuse from their side, just a dry “you will get it in 3-5 business days”… I hope I will get that at least my money back. All this time I had to use my new MacBook without proper case. Sending the 40+€ paid item without a tracking number - very responsible job… if they even send it and not just registered the shipment and never did it indeed To summarise it all: Just stay away. It’s not a service, it’s the 100% off it. Never again.
Firstly to be fair, I have ordered cases over the years for my iPhone 15 and now my 17, and both arrived within a few days and are great quality. However, I emailed customer service a week ago, and still haven't received a response.The auto email say they will respond with 48hrs or slightly longer during busy times. In this day an age, rather than sales be the forefront, it needs to go hand in hand with great customer service as well.Whoever reads this in the business need to think about investing in more staffing and probably start thinking about upgrading your business tools. There should be a number for customers to call and speak to agents, online should include online chats, and other methods where we as customers can get hold of someone! It's really annoying when companies make it difficult for customers to reach them, always a red flag that one. No need take the time to reply here, pls just reply to my ticket 203421, thx
DON'T buy from even Authrozied Retailer. I bought an iPhone 17 Pro case from Amazon the authroized retailer, sold by "Amazon Export Sales LLC". The product came damaged, I followed Amazon's Instruction to FIRST CONTACT the Tech21 customer service for replacement (because Amazon page only offers the "return" somehow but not "replace"). I got an email reply after 4 DAYS, just to said the below:"Hello, We are sorry to hear about your inconvenience, Unfortunately we do not handle purchases from other companies. So hopefully the store of purchase "Amazon" can assist you further. best, "- Not even knowing who served you, no attention no name no basic politeness! And what is even worse, they do NOT handle purchase from their Authorized Retailer!I have been a fan for Tech21 since my iphone X. Never been into such problem. My last iPhone16 Pro which was bought from Amazon official retailer was actually covered with legit warranty. No idea how the team works not. So disappointed!
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Since 2005, we’ve been creating rock-solid protection that lets you use your tech devices carefree.
We get that you're going to drop your tech more than once, so unlike other cases, ours protect drop after drop. The impact absorbing technology in our cases is designed by dedicated in-house scientists and is totally unique to tech21, ensuring that we’re offering the most durable materials and best drop protection around.
And now with the addition of biodegradable materials and microbe-fighting formulas, tech21 products offer cleaner, more sustainable phone protection.See more
