Review Time
Worked with a general contractor and architect for complete property landscaping with swimming pool, outdoor pavillion with kitchen, bar, fireplace, etc. From general contractor's recommendation, selected Aberdeen large format pavers - looks gorgeous in the product magazine with hydrangea plantings. Within 1.5 years, Aberdeen white sandy large format turned to pea green soup color with a slimy, clay-like underfoot. Techo-Bloc manager, then regional manager, then Mid-Atlantic manager, etc. came by several times over the cours of several months. Finally told us through general contractor that the original Aberdeen pavers may not have been shipped correctly. Found out later that the Aberdeen product is made by coating a layer over concrete slab and then fired in a kiln. Not firing enough results in the product they sold us. Techo Bloc would not honor the warranty, except to say that they would replace but only if we selected their cheapest small format pavers. We went with the general contractors recommendation to "go with it." They used the cheapest installer, then didn't finish around the pool area. Had to hire pool company to finish the caulking around the pool. The small format pavers had so much sand - it became a nuisance. Lost 2 pool seasons because of this. Got fed up with these pavers and replaced the entire pool deck, outdoor kitchen and outdoor paver areas with porcelain tiles. Should have done this from the beginning. Found out later that general contractors make a fortune from selling pavers. Save yourself a lot of headache and maintenance and install outdoor porcelain tiles - slip resistant, impervious to weather, easy to clean and maintain - and no sand on your feet.
we are currently still dealing with this nightmare of a company. first round of paver they sent was mismatched. so was the second. their representative said they had plenty of pavers they could send that would match. NOPE. now they aren't even communicating with us and refuse to send anyone out to meet.
Garbage products and even worse after purchase service. Efflorescence during the first year and good luck reaching someone to get service. They do everything in their power to make you give up on the exchange and live with the sub-par products that you invest in to install in your home.STAY AWAY!
We decided to use this brand assuming they are better that their competition, we bought the HD version which is more pricy just to avoid issues. Weeks after they were installed a rust like stain popped up everywhere in many of the pavers. The stains looks to be rust from the material used within the paver, keeps expanding with time and looks to be due to rain or water contact to pavers which is unavoidable. I was told by the sales team not to seal them for 1 yr and we followed their instructions. Now the pavers look ruiened with rust staines all over. Don't waist your money my neighbor did cambridge and not only it was less expensive he is not experiencing this issue. Stay away from this company unless your willing to gamble with few grand plus the work involved. We have not entertained in our back yard because of the pavers. Waiting for them to resolve this issue is at a cost of our 2024 and now 2025 summer gone since we can't entertain because we're afraid someone is going to spill something on the pavers. We want to seal then but can't till this issue is addressed with Techo. We just paid to invite frustration to our lives. Who knows how long it will take for them to come up with a resolution. Time is priceless so don't waist it with Techo, any other pavers competition is worth the risk and in turn savings.
My concrete balcony and stairs were covered with Techobloc pavers in 2019. The pavers abutted against the bottom row of bricks of the wall. A serious mistake as those bricks spalled and the only solution was to remove all the pavers and replace the bricks in 2024. Techobloc told the contractor that abutting the pavers to the brick wall was Ok. I now have to take legal action. Stay away from Techobloc pavers on a concrete balcony. Also, there was a lot of efflorescence every year.
Whiteish finish on retaining wall. Wall caps with the ‘frost resistant’ finish were shiny unnatural battleship grey. Looked more like plastic lego blocks. Neither our landscaper in Charlottetown PEI nor TB would do anything despite the fact that this was a small piece of a large project. Very dissatisfied with lack of customer service from both companies.
Worst consumer experience of my life. The stone was advertised as black and has not been white with efflorescence for over 3 years. They are finally “addressing” the problem with a solution that we have to pay to get done. They avoiding it for year, despite persistent contact from us. They are falsely advertising and blaming the customer. DO NOT USE TECHO BLOC
Please stay away from Techo-Bloc Products. I used it to build a 4 – course patio sitting wall and found the product to be inconsistent. Then when I went to use the matching interlocking cap material; they gave me 10 pieces of the medium size with the wrong angles cut from the manufacturer. I was given replacements, however the color didn’t match the material they sent me. The sales representative gave me pieces of an older lot, but it too was too different in color. The rep said that there is nothing they can do to correct it. I loaded the caps and returned them for a refund. I’ve seen better quality in the retail stores. Had I know how little they support this Canadian product I would have gone elsewhere.I strongly suggest you do.
I had a patio installed and all of the pavers were covered with efflorescence. Techo told me to buy their cleaner and clean it myself. I also had a defective paver that took forever for them to replace and when they did they filled in with the wrong color sand. I now have grey sand throughout the patio with a section that is filled in with black sand. Follow up requests with the company to fix the sand were ignored.
Purchased 2500 sq ft for a pool patio. The pavers were all defective notified the company and it took over a year to be addressed. I had to have the entire project demoed and reinstalled. Incurred additional monetary expenses that Techo Bloc refused to reimburse me . I was told that they went above and beyond addressing the situation. What a joke . The people who work there are incompetent at best. Stay away at all costs .
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