Review Time
Camtasia will respond but expect it to take 24-48 hours, which can be a long wait if you're working on a project with a deadline. Also, their responses are not very personal or detailed regarding the specifics of your question(s) and are usually just a link to watch a video. Quite disappointed.
The platform is exceptionally user-friendly and easy to navigate, even for someone like me who is relatively new to mining. The customer support team was also extremely helpful in addressing my queries and offering guidance when needed.
I am a happy customer for 8 years (Camtasia and Snaggit). Unfortunately my computer broke down. I contacted customer support to re-activate my account on another device -my bad: I did not have the correct details anymore- . The support was fast, clear and very helpfull. Eventually all has been solved - and in such a nice way that I felt it is worth mentioning. Thanks Mark!
Camtasia crashed again. Had to turn off the computer to restart it. Not the first time it’s happened.Now it's happened on my Laptop. I have my software key but it keeps saying their activation service is offline. Then I try it manually it states my software key is wrong when I am copying it directly from their website.Tried customer service and never got a reply
Snagit is an exceptional screenshot and video recording app for Windows, offering immense utility and versatility. I rely on it extensively throughout my day for various purposes. One of its standout features is the ability to effortlessly capture partial screen screenshots and videos, enabling focused documentation. Furthermore, Snagit's intuitive editing capabilities facilitate quick modifications to the screenshots. Undoubtedly, Snagit has significantly enhanced my communication with others.However, it's disheartening to note that there has been an unresolved bug persisting in Snagit for the past three years, rendering it virtually unusable for many individuals. This particular issue arises when capturing screens with HDR-enabled displays, resulting in washed-out and overly bright snapshots that inaccurately represent the content displayed on HDR screens.Numerous users have reported this bug to TechSmith, as evidenced by the following support thread: [link to the support thread]. Despite the bug's prolonged existence, there seems to be no visible progress toward a resolution.Regrettably, when contacting Snagit support for assistance, their recommended solution of disabling HDR proves ineffective, as it compromises the screen's visual quality, negating the purpose of having HDR in the first place.This ongoing issue is undoubtedly disheartening. It is our sincere hope that TechSmith will promptly address this bug in the coming days, allowing users to resume their work and continue benefiting from this otherwise exceptional product. The resolution of this problem would undoubtedly safeguard Snagit's reputation as a reliable and invaluable tool in the long run.
I have used Techsmith's Camtasia for many years. I actually love it when it works BUT THERES ONE REAL THORN IN THE SIDE...Every year AS SOON as their new (requiring payment) version is released, the version you're on becomes absolutely unplayable.At this point I assume this is planned because:1 - This happens every single year on the drop of the new version. Coincidence? I think not.2 - After the new release, my once perfectly-working Camtasia becomes riddled with problems - absolutely no system changes have occured.Techsmith you would get 5 stars if you didn't do this. If you just make the new one better, loyal customers will upgrade AND recommend you. By the way, I always upgrade (don't want to learn a whole new suite in this class) BUT this adds hours of frustration to completing the final projects I have on the old version (can't risk losing them during an upgrade).I also use Davinci Resolve Studio (paid one) extensively and have not experienced this when updates are released. Although not as screenshare-focused and a bit more advanced it's a fantastic editing suite and the standard version is 100% free.Camtasia, whether intentional or not, I hope you will fix this. It's worse than planned obsolescence and ruins an otherwise good product.
The "support" side of the website is horrible- no clue if your ticket went through- an email saying "Welcome to TechSmith Support. In order for your ticket to be responded to by a support agent, you must click the link below to create a password and login." (even though im already logged in and the link doesnt do anything- the my ticket option doesnt show any live tickets- the "chat" support widget doesnt even work, just keeps "loading", and im using chromehorrible support website
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We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
