Review Time
1. Great product. Dramatically simpler than comparable tools such as those from Adobe. Deep enough feature set to do complex projects.2. Great service. I did have a few questions and issues and went through a version upgrade. Integrated tech support and actual contact with humans was all first rate.
1. Great product. Dramatically simpler than comparable tools such as those from Adobe. Deep enough feature set to do complex projects.2. Great service. I did have a few questions and issues and went through a version upgrade. Integrated tech support and actual contact with humans was all first rate.
Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it.I'm not hopeful looking at some of the other comments on here. (Gave it one star)Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars)I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site.Huge thanks to Anthony for sorting it out quickly and painlesslyI just hope this crazy error was a one-off.August 2024:The issue wasn't a one-off and now I'm once again in the support loop, getting questions and instructions that are not at all helpful. The software is great when it works, but Techsmith really need to sort out their support. 24 hrs later I'm still no further.
I have spent 10 years working with company. The software is horrible. They sold me on their latest version the 2023 application because the other version kept crashing. What a waste of money and time! Camtasia crashed 15 times and I can’t open the project. They couldn’t restore it. I wasted months getting this done. I’ve spent 24 hours working on this (only getting 3 hours of sleep) only for the new version that I just paid for to crash yet again and now I am out of weeks worth in of content. I should have stuck with Premier Pro! Do not use this company unless you want to lose important information, especially if you are a business.
Ok so I purchased Camtasia 2020.0. and it worked fine for about 2 years - you get one free upgrade after a year and that was good to.Then the issues started.So currently I can record video and sound - but the sound files are always shorter and out of sync with the video. I contacted support who dont' recognise me as a customer because I have an old product that is no longer supported ( 3.5 years old).I have researched on google and updated devices, changed registry keys, you name it. Problem persists.So I have a useless product. I write this review in the hope that actually Camtasia will read it and understand that not dealing with my 'technical issue' until I purchase an upgrade is just not good business. I have since purchased another video software as I hate being treated as if I am some inconvenience. If you had helped me Camtasia eventually I would have upgraded. I don't even change my phone every 3 years so why would I change software I use like once a month?So instead of retaining a customer you get an active disliked review.
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I use Camtasia regularly to make videos of all sorts as well as computer, instructional videos, and it is great and fit for purpose. Sure it's not adobe premiere for high-end filmmaking, but it is great for office level and hobbyist video, making an editing and more. I love it, and it's well worth the money.
I've been a Camtasia user now for several years and pay for their maintenance service (for free updates). Honestly, it's an excellent video editor for ease of use. However, even after several updates the current edition (2023), is a lag and crash fest on my AMD 7800X3D powered, 64 GB, RTX 3090. Just a few assets on the timeline causes freezes, and then crashes. I'm fortunate that being a long time customer I still have access to some previous editions, so I'm stuck using Camtasia 2022, which is running perfectly for me.Techsmith also seem to ignore, or even delete, forum messages reporting this issue. They deleted my forum posts when I report these problems, so they try to cover this up.
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We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
