Review Time
Customer service was very quick to reply to my query, and answer was from a human not an automated robot !!!! and when the rug arrived it is gorgeous, just perfect for my studio, and when it gets dirty, which it will, I can pop it in the wash.
Absolutely beautiful rugs, had a recent problem with delivery not arriving on time by a delivery company, emailed the rugs and straight away got an answer and problem was solved, I would not buy my rugs from any other company, fantastic quality rugs, would recommend this company.
Absolutely fantastic rug and service! I’d just moved house, realised I needed a rug and couldn’t find one I liked in local stores. An ad came up on Instagram and I’d never heard of the company before. Saw some images and videos of the rugs so decided to take the plunge and order one. It arrived the next day, perfectly packaged- it’s such good quality, is the perfect colour and suits our space so well. I’m not normally a rug person, have me not having one in the first place, but I’ve now been looking for other rugs on the website that I can get for other rooms 😂
Very happy with the quality, design and price of the rug. Unfortunately, the plastic packaging was delivered open on both ends with noticeable damage to the seam of the rug. Immediately, we contacted customer service via the website which was straightforward. After we shared the photos of the damage, we were offered a discount which we accepted as we are in the Highlands and didn't want to bother with returns etc. Anyway, we did give the feedback that the packaging could do with reinforcement at the ends as delivery guys seem to drag heavy rugs along the ground. We received a cooperative response from The Rugs team.
Rug came promptly. I love it, it matches the colours off my German Shepherd plus it is so easy to vacuum up the dog hairs! The only downside was it needed double sided tape to keep the ends flat, although it would probably have flattened by itself but I was impatient to get it down!
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