the-rugs.com

4.6
4.6 Based on 201 reviews

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Average Rating

4.6

/
5

201 Reviews

5 Star
79%
4 Star
9%
3 Star
5%
2 Star
2%
1 Star
5%

Filtered Reviews

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Review Time

A. M
Very happy

Very quick delivery. Very nice rug, just what I was looking for. The quality is very good, nice and thick and well made, I think it will last well. Very easy to flatten out, it holds its shape perfectly.

5
Date of experience: Feb 19, 2026
caroline massingham
Brilliant Customer Service

Customer service was very quick to reply to my query, and answer was from a human not an automated robot !!!! and when the rug arrived it is gorgeous, just perfect for my studio, and when it gets dirty, which it will, I can pop it in the wash.

5
Date of experience: Feb 18, 2026
Debbie Davies Lewis
Absolutely beautiful rugs

Absolutely beautiful rugs, had a recent problem with delivery not arriving on time by a delivery company, emailed the rugs and straight away got an answer and problem was solved, I would not buy my rugs from any other company, fantastic quality rugs, would recommend this company.

5
Date of experience: Feb 18, 2026
Absolutely fantastic rug and service

Absolutely fantastic rug and service! I’d just moved house, realised I needed a rug and couldn’t find one I liked in local stores. An ad came up on Instagram and I’d never heard of the company before. Saw some images and videos of the rugs so decided to take the plunge and order one. It arrived the next day, perfectly packaged- it’s such good quality, is the perfect colour and suits our space so well. I’m not normally a rug person, have me not having one in the first place, but I’ve now been looking for other rugs on the website that I can get for other rooms 😂

5
Date of experience: Feb 18, 2026
Kerstin Mackay
Very happy with the quality

Very happy with the quality, design and price of the rug. Unfortunately, the plastic packaging was delivered open on both ends with noticeable damage to the seam of the rug. Immediately, we contacted customer service via the website which was straightforward. After we shared the photos of the damage, we were offered a discount which we accepted as we are in the Highlands and didn't want to bother with returns etc. Anyway, we did give the feedback that the packaging could do with reinforcement at the ends as delivery guys seem to drag heavy rugs along the ground. We received a cooperative response from The Rugs team.

4
Date of experience: Feb 17, 2026
Carol Hendly
Haven't received yet

I haven't received my rugs waiting 2 weeks, tbf this is down to Evri i will update after they arrive.

2
Date of experience: Feb 16, 2026
karen Morris
Quality Rug At Affordable Price

So easy to order, delivered in time frame promised and quality of rug great. No creases when unrolled and placed on floor. Overall very happy with my purchase and will definitely use this company again 😊

5
Date of experience: Feb 16, 2026
Mrs Eileen Butler
Brilliant, better than expected!m

Rug came promptly. I love it, it matches the colours off my German Shepherd plus it is so easy to vacuum up the dog hairs! The only downside was it needed double sided tape to keep the ends flat, although it would probably have flattened by itself but I was impatient to get it down!

5
Date of experience: Feb 16, 2026
Sophie Temple
Really pleased!

Delivery was super fast and really good quality. It feels amazing under your feet but is a nice short pile.

5
Date of experience: Feb 16, 2026
MRS CATHERINE ADAMS
Easy to order

Easy to order. Very good value

4
Date of experience: Feb 16, 2026

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