the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

anem mirza
Did not have internet for 48 hours

Did not have internet for 48 hours. Aneeq took ownership of the problem and sorted it out! Initially it seemed like it would take another 24 hours to fix but once he sorted it, he actually called to let me know the internet was fixed, instead of me having to call the next day for an update- very professional and thorough

5
Date of experience: Nov 23, 2025
Karen Humpage
Highly recommend

We were a little nervous changing to 4th utility as we didn't know the company but have been with them nearly 2 years now and would highly recommend them to anyone we have had NO problems and very reasonable prices

5
Date of experience: Nov 22, 2025
Charles Bonella
Great service from 4th Utility

My internet speed had dropped from 150Mbs to 32Mbs, so I had to phone 4th Utility. I spoke with Chris who was very courteous and very patient. Before long he had my speed back to where it should be!Thanks Chris.

5
Date of experience: Nov 22, 2025
Sanjeev Varma
Amazing service available at decent…

Amazing service available at decent price.

5
Date of experience: Nov 22, 2025
Review for the individual and not the company

I had a quite difficult start to getting the connectivity started. I wasn’t able to connect with the support team for nearly 4 hours. however when I connected with Olu, he was very patient took time to understand the issue and then ensured that he set up the connectivity and ensured the speeds were up to expectations.The ratings are for the service Olu provided and not necessarily for 4th Utility

5
Date of experience: Nov 22, 2025
Hannah
Quick instal

Quick instal, lovely

5
Date of experience: Nov 22, 2025
Narcis-Costinel
4th Utility internet

I have been a 4th utility client for almost two years and I can say that the connection is very stable, comes with an extra 5% in upload and download and never had any problem.I have 250 Mbs speed pack but upon testing I always get around 270. I highly recommend 4th Utility.

5
Date of experience: Nov 22, 2025
Andrew Knox
Excellent first time experience

My present broadband supplier uses a call centre in a country where English isn't their 1st language. They're nice friendly people but I feel this policy puts both the customer and the call handler at a disadvantage and often mistakes are made. It's refreshing that 4th Utility haven't done this and Wayne was friendly, polite and knowledgeable and it was easy to discuss my question with him.

5
Date of experience: Nov 22, 2025
Olu was very helpful and sorted my…

Olu was very helpful and sorted my issue quickly.

5
Date of experience: Nov 22, 2025
Vicngony
Had outage in the second month

Had outage in the second month. Utility supplier can and resolved it. Speeds are back to normal.

5
Date of experience: Nov 21, 2025

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