the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Prem Sai
Brian was wonderful

Brian was wonderful. He sent a text an hour before arriving, which was really helpful. He completed the work smoothly, was very mindful and organised throughout, and even went above and beyond by helping me fix my door as well. Absolutely fantastic service.

5
Date of experience: Nov 24, 2025
William Henderson
Olu was 5 star my problem getting fixed…

Olu was 5 star my problem getting fixed tomorrow didn't have to wait thank you.

5
Date of experience: Nov 24, 2025
Simon Swanston
Arrived in good time

Arrived in good time, friendly and efficient

5
Date of experience: Nov 24, 2025
Janine Holme
The call handler was so helpful and…

The call handler was so helpful and patient. He tried various solutions and realised I needed a new router

5
Date of experience: Nov 24, 2025
Seun Talabi
SARAJ was very helpful

SARAJ was very helpful

5
Date of experience: Nov 24, 2025
Adam
Amazing speed and service

Have had no issues with broadband. Speeds have been amazing couldn’t be happier with the whole thing. Have had it 2 years now and nothing to moan about at all.

5
Date of experience: Nov 24, 2025
Stefano
Very stable connection

Very stable connection, affordable price, 5G for many devices simultaneously connected.

5
Date of experience: Nov 24, 2025
Natasha
This is a mixed review - 4th utiliy

This is a mixed review. My internet was down for just over 8 days. I had to ring every day (except Sunday). The problem was with CityFibre but the problem would be fixed for a couple hours if I was lucky and then go down again. Every time I rang there was a long wait to get through to someone and every time the response was someone will come out tomorrow, there's nothing else that can be done. On day 8 when I rang I spoke to Matt. He was the first properly helpful person I spoke to and turned everything around. He was the first person to apologise for the amount of time I spent on the phone waiting to speak to someone and the first person to properly apologise for how long it was taking to fix the problem. Matt was the first person to say he would keep me updated and he made sure to do this. The problem was fixed the next day while I was out and Matt rang me to inform me that the problem had been fixed and it was all showing as working at his end. He also told me to come back to him if it there were any problems when I got home. Poor service from 4th Utility until I spoke to Matt, 5 stars for him, thank you.

4
Date of experience: Nov 24, 2025
Sayli Kukadapwar
Easy installation and setup and…

Easy installation and setup and uninterrupted service ..though speed in our area gives troubles

5
Date of experience: Nov 24, 2025
Liam
Really quick

Really quick, really easy setup. Unfortunately, City Fibre took 2 weeks to get an engineer out to me, although then he arrived, he was also extremely friendly.As for 4th utility, I don’t think I’ve ever had such an easy experience, for such a cheap price

5
Date of experience: Nov 24, 2025

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