the4thutility.co.uk

4.5
4.5 Based on 440 reviews

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Average Rating

4.5

/
5

440 Reviews

5 Star
82%
4 Star
3%
3 Star
0%
2 Star
2%
1 Star
12%

Filtered Reviews

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Review Time

Jack A
Cancelled my contract before it started…

Cancelled my contract before it started as I found a better deal. They still proceeded to send the router and have not arranged a collection for it.They've sent me multiple emails saying I haven't paid the bill... I've called twice regarding these emails... both times I was waiting in queue for 30minutes.Both times they said I'll be removed from their system and mailing list but I'm still getting the emails

1
Date of experience: Oct 23, 2025
Jamie Dudley
Best customer service ever!!!

I had an issue getting the new router to work, and I had to call 4th utility to get some technical assistance. I was put through to CAITLIN, and even though the fault was not with 4th utility (caitlin worked out it was an issue with city fibre), she worked tirelessly to resolve the issue. I can honestly say I have never met anyone who was so committed to resolving a customer's problem. Genuinely, thank you so much Caitlin! xx

5
Date of experience: Oct 23, 2025
Jo's Vintage coffee bar
Kay was really helpful and gave me the…

Kay was really helpful and gave me the information I wanted and advised which was best

5
Date of experience: Oct 22, 2025
laura
Thank you Olu for your excellent customer service!

I have been having problems with my internet connection, and despite calling previously it hadn't resolved.I phoned this evening and was supported by Olu, he was extremely helpful and well mannered, and gave easy to understand adviceThank you Olu for all your help and patience! It's much appreciated :)

5
Date of experience: Oct 22, 2025
Annie Hooper
Horrendous customer service

Horrendous customer service; zero internet. Stay well clear. They will just ignore you and hope that you go away; then try and charge you for leaving 😞🤔😞🤔

1
Date of experience: Oct 22, 2025
Miss Abdi
Excellent service

Excellent serviceOlu has been really helpful and went above and beyond n to help with my query. He’s fixed my issue quickly.

5
Date of experience: Oct 22, 2025
Angela Briers
Engineers review

Engineers were awesome chatty tidy and quick with a good explanation of how everything works

5
Date of experience: Oct 22, 2025
Mr Lopez
Mike

Mike, was very helpful and informative in providing assurance from the scaremongering of my old provider to stay

5
Date of experience: Oct 22, 2025
Will Hoe
Naveed was extremely helpful and…

Naveed was extremely helpful and ensured we had all of the information we need.

5
Date of experience: Oct 22, 2025
JacD
OLU - 4th Utility Support

OLU - 4th Utility SupportGives great customer service and instruction.

5
Date of experience: Oct 22, 2025

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