Review Time
A brick and mortar experience would have been better although the experience was okay. Had to replace two items for size issues and jacket needed taking in to properly fit which resulted in me purchasing the suit. My total costs included the rental which doesn’t seem fair but is what it is.Also received an automatic $60 charge to extend my return which was refunded after calling and explaining I purchased the items two days earlier.
Great first time experience with Black Tux. I had to order a suit for a wedding so I opted to rent it. I was able to easily schedule time to get my sizing done and the customer service and care in person was on point! I got confirmation of my order and received it with plenty of time to spare before the wedding. As a groomsmen, it was important for me to look good so when the size was a little off, they were able to send me a new sized suit jacket. Shipping it back was simple too. Highly recommended!
I had to get me father with limited mobility into a suit. I was able to do the try on first and get the right fit for the event. It was perfect and they had a big enough size for him. It arrived in plenty of time, I would highly recommend.
The suit was nicely tailored, light-weight wool. The first jacket did not fit well, but replacement came quickly and fit wonderfully. The whole wedding party used the service and they were able to fit all the different sizes and shapes very well.
The response time and delivery of an item that i needed to change was quick and correct. The online examples of the different types of sizes was also extremely helpful.My one suggestion is to offer shirt sleeves in a 34. You only offer 33 and 35.
The experience was great because the website was super easy to use, and there was a toll free number included if you had any questions. The tuxedo came quickly and the jacket was too large. We had a second jacket in 2 days that fit perfect! After the wedding, we got a reminder email when to return the tuxedo, a box and a preprinted pre paid return label, that was to be taken to the UPS store. It was easier then going to a tuxedo store!!
It truly is an easy, stress-free experience. You receive your tux two weeks in advance of the wedding which makes plenty of time to correct any mistakes or problems. After your event, you simply put it back in the box it came in and ship it off. They give you 3 days afterwards to ship it which is nice so you’re not scrambling the day after to try and turn everything in. I cannot say enough about how easy and convenient it is!
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
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