Review Time
If I could rate lower I would. The beginning of the experience was great almost like it was to perfect. We scheduled our tuxes way ahead to prevent any issues… or so so thought. I ordered the tuxes for my groomsmen and myself and they all did eventually come in. One of my groomsmen they sent the wrong pants completely and shoe size as well. I thought maybe my groomsmen gave them the wrong size, no that was not it. They shipped him someone else’s order…. Oh this all happened on the day of the wedding when I needed him at the wedding for pictures!!!! This isn’t even the worst part, after returning the tuxes in the time window I was randomly charged $60 for a late fee. I checked all the tuxes and confirmed they were returned in the time slot and I had to reach out to support who just said oh sorry here is your return? Like thanks but why am I randomly getting charged with no notification or indication of why when I clearing returned it? But it gets worse!!! 20 days go by and now I owe $506, what for you might ask? I am still wondering that myself. I did some research and it looks like this has been happening to others this month of October 2025 where some how there is “damage” and the damage protection we bought was just another “fee” and not protection for the actual tux. So here I am now having to work with support to deal with another unfair charge for my tuxes that were perfectly fine. This experience was the worst and I would save you the trouble with everything and just go somewhere else, this place is greedy, horrible, shady, and unethical.
Terrible quality as far as clothing fabrics. This was a bad experience all around, resulting in a damaged shirt, and an extremely wrinkled tux and a partial refund, not to mention a ruined event. 15.00 for dry cleaning (pressing) is not sufficient for anything and clear or meaningful resolution. I would not recommend the service to anyone.
DO NOT USE THE BLACK TUX. Just about EVERYTHING that could go wrong with this company did go wrong. They messed up my initial order and I had to create a new account to get the order correct instead of just fixing it. Then communication with their support was the most dreadful experience ever. Not one person could speak understandable English. They repeatedly told me I had no order placed with them even after I received the tuxes, which were INCORRECT. None of us matched. I even paid an additional $80 to extend the return date and they had the audacity to charge me and my groomsmen the full price of the tuxes after they were returned. So now I have no tuxedo and a $500+ bill. Worst company I’ve ever had the misfortune to deal with.
Terrible experience. Ordered numerous accessories for a wedding. Was assured 4x that they would ship and be delivered. Yet they couldn’t provide any shipping details, just an assurance. My deadline was yesterday and items have still not arrived.
The Black Tux service is sub par at best. Our son was fitted to purchase a new tux for his wedding. They sent the wrong size jacket originally. We could not reach anyone on their 800 customer service line so we had to return to the store 30 minutes away. They noted they did send the wrong jacket and resent the correct one. Then all 9 groomsmen drove/flew in for a fitting scheduled at Woodlands TX location and upon arrival Sunday 11AM they were told that the BT Rep was out and they would need to re-schedule fitting. This was a HUGE inconvenience for those from out of town. The entire party had to disperse to various tux rental stores (Men's Wearhouse, Squires, etc) to find a matching tux. Then we went back into the store to purchase another white tux shirt and were told that the previous one we ordered was no longer in circulation so they sent a different one. Upon trying it on 3 days prior to wedding we found it was not the shirt we ordered (needed convertible shirt for button studs), it was just a generic cotton dress shirt ($90). I typically write reviews to praise service and thank companies. I would not recommend or use BT, there are other options.
Don't waste your money! My daughter is getting married next week. Her fiance ordered tuxes from The Black Tux. My husband's, and two sons' tuxes came last week....so wrinkled! The directions say to hang it and the wrinkles will come out after a few days. That's a lie! They are not only wrinkled but made from cheap fabric. My husband had to steam his tux as well as one of my son's tuxes. My other son sent his to the dry cleaners to press. (The Black Tux said they will reimburse him $15.) Also, one of my sons didn't receive the black button covers, though they are sending them. My husband's pants looked like they were made for a clown. He sent those back for the slim cut, though he's not slim. Who needs this hassle when they have a wedding coming? We live in Cincinnati. Last October, our son got married, he ordered his tuxes from Folchis, a company here in Cinci. His wedding was in St Louis. My husband and I picked up 6 tuxes from Folchis before we left here. All 6 were of fine material, pressed perfectly, everything fit all 6 of the guys perfectly. The process was seamless. Oh, and it was a bit cheaper from the local company, which is beside the point. Though the groom gets his tux for free from The Black Tux...it's still not worth it!! So, don't rent from The Black Tux. I am sure they will be out of business in a year. You can't cheat people and be successful! PS: I never write reviews. But I hope to spare others from this happening to them.
⭐ 1 Star – Absolutely Unacceptable ExperienceIf you're looking for a reliable suit rental company for a major life event—look elsewhere. This company had over two months to get things right, and they still managed to completely botch my order.First, they never sent the correct-sized pants, despite repeated confirmations and plenty of time to fix their error. Then, they sent the wrong-sized jacket, and only managed to send a replacement a mere two days before the wedding—talk about cutting it unacceptably close for something this important.And to top it all off? They had the nerve to charge me a late return fee, even though FedEx confirmed the items were received on the date specified by the vendor themselves. Either they're disorganized beyond belief or willfully dishonest.Between the poor communication, the constant sizing screw-ups, and the shady billing practices, I wouldn't trust this company with a Halloween costume—let alone something as important as a wedding.Save yourself the stress. Rent from literally anyone else.
My son is getting married in one week and I received my tux 5 days ago and the jacket looks like ive gained 50 pounds and my wife and I both tried to get a new one with a different style for the next 4 days but was kept on hold for over 30-40 minutes each time before we hung up frustrated. The last time I tried I finally hung up and someone from black tux called me back and after trying to communicate with someone who's obviously foreign and explain the problem I eventually told her to send a shorter one that won't be so wide on the stomach which I gurantee won't fix the problem. End of the story I spent $350 on a tux that I'd be embarrassed,to wear anywhere let alone my son's wedding. anytime you choose an online site that gives you something at that price and have to spend hours just trying to talk to someone because they don't have the options online to explain what the actual problem is is an embarrassment to the company and even more embarrassing to a father at a once in a lifetime affair.. I don't care if they reimburse money money because it'll never make up for spending all day waiting on the time I can take my tux off so I do t look ridiculous and I'm not a person who writes bad reviews.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
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