Review Time
I am NEVER one to write a bad review, but unfortunately, The Black Tux truly disappointed us. We used them for our wedding to dress my husband (the groom) and his groomsmen. We loved the concept of allowing groomsmen to choose between renting or buying a suit, as we understand not everyone can afford a full suit.
However, the stress and disappointment came from how poorly my husband’s suit was handled. The jacket we received did not have the buttons or the cuff detail shown on the website—basic details you would expect from a suit. We immediately contacted customer service, explained that he was the groom and needed to look perfect on our wedding day, and were promised a replacement that would match the online image exactly.
Three days later, the replacement arrived—and it was the exact same jacket, still missing the buttons and cuff detail. We were furious and stressed, especially since the other groomsmen’s jackets were correct. We ended up having to take the jacket to a local tailor to have the sleeves fixed and the buttons added. To make matters worse, the best man’s jacket also arrived without buttons.
While we understand that ordering online can have challenges, we expected better from a company with such a strong reputation. Unfortunately, this experience caused unnecessary stress during our wedding preparations, and we will not be using The Black Tux again.
Beware of scheduling an appointment. I scheduled one weeks ago and I was flying in from out of state. The day before I receive a half gargled voice mail that my appointment was cancelled. I called back and they said “actually it’s still confirms for tomorrow.” I show up at my appointment…no one shows up. I call and they say there was confusion/they messed up. They could offer me $125 discount for my inconvenience. $125 don’t cover the uber from San Francisco to San Mateo. Terrible coordination. Worse customer service. Amateur hour and almost zero effort to make things right.
Beware of scheduling an appointment. I scheduled one weeks ago and I was flying in from out of state. The day before I receive a half gargled voice mail that my appointment was cancelled. I called back and they said “actually it’s still confirms for tomorrow.” I show up at my appointment…no one shows up. I call and they say there was confusion/they messed up. They could offer me $125 discount for my inconvenience. $125 don’t cover the uber from San Francisco to San Mateo. Terrible coordination. Worse customer service. Amateur hour and almost zero effort to make things right.
It’s sad to see what has happened to The Black Tux. I’ve used them several times in the past, but like many companies, success clearly went straight to their head. Now they’re charging for “wear and tear”—on a rental. That’s the whole point of renting. You’re already paying for the item to be worn.And it gets better. If you don’t return it on time, you can be charged over $500. I don’t remember that ever being their policy before, but now they conveniently list all these fees in advance. So for a $170 rental—just pants and a jacket—you’re somehow on the hook for over $700 according to their estimates.At that point, it’s not a rental, it’s a gamble. Safe to say I won’t be using them again.
I should have read the reviews before I decided to do business with this company. I’ll give you the details. I was looking to rent a tuxedo so Google and found black tuxedo. I did my research and based on when I ordered, they said it would take 14 business days so I decided to call and share my situation and told them when my event was. The guy who answered the phone. He was great. He would assured me that I would have my shipment well before my event so I decided to make an appointment and drive hour and a half for a fitting appointment. I then again asked them there just to confirm I would have my shipment prior to my engagement and both of them told me I would have it at least 2 to 3 days prior to that event so I decided to move forward paid and then I get a FedEx that sells a shipment was coming two days after my event so I called to see if this was correct because I had spoken to three other people and all three confirmed I would have it before before my event. But come to find out the information I was given before ordering the tuxedo was wrong. The person on the other end of the phone told me that it would not arrive before my event it would arrive after my event. I decided to ask for a refund. They’ve been told me I would have to wait until they got it rerouted to them. Well, it’s been a week. It has been rerouted and they have yet to process my refund. I would rethink before I would do business with a company like this, and they will not be seeing any business for me in the future.
Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is incredible and very responsive (appears to be a mix of AI responses and humans, judging by the response times - but the human responses were within 20-30 minutes which is seriously impressive). All around great work, looking forward to using them for my own wedding one day!
I strongly recommend against using The Black Tux, especially for a wedding.We rented tuxedos for a 14-person wedding party, and nearly half the group experienced issues — including missing items, incorrect sizing, billing errors, website inaccuracies, and last-minute deliveries. While customer service reps were polite, most problems required multiple calls and follow-ups to resolve.For a service that promises a seamless, low-stress wedding experience, this was the opposite. The groom had no visibility into groomsmen orders, changes confirmed verbally were not reflected online, and some groomsmen did not ultimately receive what they ordered.Although issues were eventually addressed, it came at the cost of unnecessary stress and time during a once-in-a-lifetime event. Based on our experience — and the company’s response when concerns were raised — I would strongly caution couples to look elsewhere.
I order two tux with everything. The website was hard to navigate. The 2 tux shirts, 2 pair of studs, and 2 shoes somehow didn’t make the order…all of it was showing in my cart at the time I placed order. I had to end up buying…since I only had one day until event. When the box comes, there is no phone number for assistance. And you have no idea what company sent you the tux.Will likely be buying own tux to avoid this.I even was given this company by a family member.
We went to Nordstrom to to measure my son. They shipped the wrong size after he was measured and tried on a TUX . It shipped out 2 weeks prior. But they promised a replacement in 3 days ... The replacement came GROUND not as promised. Then that jacket was also too tight. I did business with Black TUX because they were associated with Nordstoms. But when I got there... it was clear from the Dress code ( sloppy t-shirts etc) that it was not a Nordstroms experience. This situation was too much with a wedding ! I had to end up PURCHASING a Tux for my son. It was a lot of Anxiety. I would never do this again. We are shipping the tux back and they say they will give us a refund. But SAVE yourself the trouble. Just because THEY measure you does not mean the staff members know what they are doing.. The suit selection is nice. Its just not worth it if they cant do a fitting right.
I purchased a suit using my existing coat and pant size (actually ordering my pants a size higher). I received the order but did not try the suit on until 10 days after receiving it.It did not fit.It was then I discovered that The Black Tuxes does not accept returns/exchanges on purchased suits. I would be required to purchase a new suit and then return the old one.So I am clear: if you buy a suit from the Black Tux you can not return it. You can only exchange it if you buy a new one and then return the first purchase.No return policy? Civil words cannot express my frustration and disappointment.
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The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
