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theessencevault.co.uk

theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%
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Mrs Aimee Smith
Amazing Customer Service

I love Essence Vault and have been using them for years. Their scents last all day/night and smell incredible. Often better than the originals. All my friends and family now buy from TEV too.I had a small issue with my delivery today but Niamh responded to my email within the hour and sent me a replacement product. Their incredible customer service is what keeps me coming back. Thank you Niamh!

5
Date of experience: Nov 27, 2025
Francesca Crimp
Error in order but they resolved in the…

Error in order but they resolved in the quickest time ever! I’m a regular buyer and this just confirmed that I make the right decision!

5
Date of experience: Nov 27, 2025
Tom
Had 2 failed deliveries at no fault of…

Had 2 failed deliveries at no fault of the essence vault, I aired my frustrations. Peter sorted it out within an hour of emailing and got it back on track. Thank you

5
Date of experience: Nov 27, 2025
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Jemma
A very helpful Niamh!

I added the wrong email to my order and couldn’t track it. 1 email later and Niamh had it all sorted for me. First class service. This is my first time using this company and I will definitely order again.

5
Date of experience: Nov 27, 2025
Chris
Good value and quick delivery

Great value for money and quick delivery. I have the farenheit scent and it is really close to the branded one, nobody can tell the difference. Strongly recommend

5
Date of experience: Nov 27, 2025
C Woodhouse
Placed an order that did not arrive

Placed an order that did not arrive. Emailed customer service who were very helpful! They explained the order was lost and offered me a replacement or a full refund, no questions asked! Excellent Customer Service from Clare

5
Date of experience: Nov 27, 2025
Mmmmno
Lovely scents and service

There was issues with shipping but I was offered quick solutions and this person “Gareth” was so nice to me, I hope he ( guessing their pronounce) gets a Christmas bonus or something. I’ve ordered once before this company is great and shipping is also so fast

5
Date of experience: Nov 27, 2025
Ben
Great prices

Great prices, easy ordering, timely delivery. 5star any day.

5
Date of experience: Nov 27, 2025
customer
Placed an order and only half of it…

Placed an order and only half of it came. Nikki from The Essence Vault was very helpful and rectified the problem within minutes. Very good customer service.

5
Date of experience: Nov 27, 2025
Alison Jacques
Clare was excellent

Clare was excellent ! I made a mistake on my order and she instantly sorted it without any stress. Thank you so much

5
Date of experience: Nov 27, 2025
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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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