theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Nicola Weston
Lost order

I placed an order, and it must have gotten misplaced or lost. So, I emailed customer service, and I was helped by the lovely Alix. She helped me, and my order has been re-sent. The customer service was really good. I'm not sure where my original order is, but I'm happy with the service.

5
Date of experience: Nov 27, 2025
Samantha Moorhouse
FANTASTIC

I ordered three perfumes on the bundle offer and they came really quickly. All three are fantastic (poison, paradox and est belle) all of them stay put for hours and I have nothing but lovely comments on their smell. I used to use another dupe brand but the essence vault is my new go to as the scents are much stronger and last so much longer.

5
Date of experience: Nov 27, 2025
Roberta Docherty
Smells amazing and lasts all day

5
Date of experience: Nov 27, 2025
Matthew bonewell
Had the wrong products sent on my order…

Had the wrong products sent on my order and Gareth was quick to replace them. Appreciate the swift response.

4
Date of experience: Nov 27, 2025
Julia Wright
Quick and helpful responses from Gareth

My query was answered by Gareth quickly and courtiously. The information about returns was provided as requested and a further query was also provided by Bilal giving me more confidence in making the return

5
Date of experience: Nov 27, 2025
Sarah
Great perfumes and a really good…

Great perfumes and a really good service too! Had a delivery mix up which was sorted same day, thanks to Adam.

5
Date of experience: Nov 27, 2025
L Barclay
Lovely products, speedy delivery and good customer service

My daughter-in-law buys regularly from this company and I was impressed by the products so i decided to purchase myself. I bought two perfumes which arrived very promptly and smelt lovely. However I did have a query so sent an e-mail which was answered very quickly and problem resolved thanks to Alix.

5
Date of experience: Nov 27, 2025
Alex Bellew
Excellent scents and customer service

Excellent scents and I also received excellent customer service from Adam who resolved an issue I had with the minimum of fuss. Would definitely use again

5
Date of experience: Nov 27, 2025
Customer
Great company! Great service !

Great company, great perfume! and fantastic customer service! from Peter in particular

5
Date of experience: Nov 27, 2025
This company’s customer service is…

This company’s customer service is absolutely amazing! They are so quick with responding and so helpful with everything! It is hassle free Clare has prompted this review because I am so happy with the response thank you so much! 🩷

5
Date of experience: Nov 27, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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