theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Customer
Amazing products and service!

Honestly cannot recommend The Essence Vault enough! The scents are amazing! Everybody compliments me when I wear them, the scent lasts and it’s just like the real thing! Customer service is exceptional, Evri lost my parcel, I emailed the essence vault regarding this and a lady named Clare responded super fast, Clare arranged replacements the following day (via Royal Mail this time) and also provided a discount code for future orders! Really wouldn’t ever hesitate to order from this company, They’re fantastic!

5
Date of experience: Nov 27, 2025
diane barrie
Easy website to navigate

Easy website to navigate, good stock levels, quick delivery, plus kept up to date on when delivery was posted out.No complaints and have told friends about perfumes

5
Date of experience: Nov 27, 2025
Already on my second order and I’m…

Already on my second order and I’m super happy about the quality of the products! I had a question about my order and Clare helped me within a couple of hours. Great customer experience!

5
Date of experience: Nov 27, 2025
Derek Brabrook
I bought 197 it's so close to the original

I bought 197 it's so close to the original.... However.... I bought it and the very next day you offered a buy one get one free offer.... So that dampened my enthusiasm, but scent wise it's perfect

5
Date of experience: Nov 27, 2025
Helen Scott
Great service quick delivery

Great service quick delivery

5
Date of experience: Nov 27, 2025
Thomas Callan
Ordered 6 bottles of aftershave on the…

Ordered 6 bottles of aftershave on the bogor offer and 1 was the wrong one, emailed and within 10 hrs Nikki had organised the correct bottle and a few samples to say sorry for the mix up, Can't speak highly enough for this company love the aftershave, but also of Nikki did an amazing job thank you

5
Date of experience: Nov 27, 2025
Matthew Gardner
Excellent customer service

Really helpful when I messed up my checkout. No questions asked just gave me an additional free bottle as part of their offer after sending one quick email to their customer services after checking out and forgetting to add a bogof item. Thanks so much!

5
Date of experience: Nov 27, 2025
James
Terrific customer service from Gareth

Gareth from customer service was very helpful and kind . He sorted my problem quickly and was really friendly . Excellent customer service. Thank you .

5
Date of experience: Nov 27, 2025
Sara Gaspar Pérez
Waheed is amazing

Waheed is amazing! He resolved my problem very fast!

5
Date of experience: Nov 27, 2025
Georgina Doyle
Excellent customer service

Excellent customer service, quick response time for queries, pleasant and helpful Alex and Mashall! More than obliging

5
Date of experience: Nov 27, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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