theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%

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Review Time

Joe Gwinnell
It was great

5
Date of experience: Nov 26, 2025
Buruiana George
All the fragrances are very close to…

All the fragrances are very close to the originals i will order always from here

5
Date of experience: Nov 25, 2025
Joe Scrase
Top customer support and brilliant scent quality

I received my order of 6 100ml bottles from the Black Friday BOGOF in literally a blink of an eye, they smell fantastic and I’m a pessimist so thought they would be knock offs, but Million, Lost Cherry and Boss scents are spot on. Unfortunately the post office dropped the box and caused some damaged to two of the 6 boxes in the package. I sent a note to customer support and within 10 mins I had been contacted, apologies (even though it really is the post office’s fault) and two replacements already in the dispatch process to replace them.I have never had any customer service that quick, personable and actually fix the problem so rapidly! Special mention to Peter for helping me out with this, 5 star customer service!Looking to order some for my daughter now.

5
Date of experience: Nov 25, 2025
Jules Harrison
I made a mistake due to my Internet…

I made a mistake due to my Internet glitching, consequently I doubled my order. I contacted The Essence Vault and Gareth kindly sorted this out for me straightaway and arranged a cancellation and refund. I was so pleased that Gareth made this process stress free. Thank you Gareth.

5
Date of experience: Nov 25, 2025
Dais
Pro active and really helpful…

Peter was pro active and really helpful in sorting out my query about a missing perfume, responding very fast and providing great customer service! Thank you🙂

5
Date of experience: Nov 25, 2025
Joanna
I’d like to leave some positive feedback for Gareth

I’d like to leave some positive feedback for Gareth from Eesance Vault. He was incredibly helpful, friendly, and attentive throughout my experience. His guidance made the whole process smooth and enjoyable.Also, the perfume I purchased has the most fabulous scent — absolutely delightful! Thanks again, Gareth, for the excellent service.

5
Date of experience: Nov 25, 2025
meech
Great customer service

Contacted customer service regarding issue at checkout YASEEN who replied to me was very helpful and even offered me an exclusive offer regarding my order which was followed through quickly and efficiently as promised!!

5
Date of experience: Nov 25, 2025
Mrs S Hill
Wonderful Dupe scents & customer service

Wonderful Dupe scents, with top notch customer service. I had a query after sale and wished to check on my order and change something, this was sorted swiftly and with great communication from a lovely person named Yaseen. Extremely helpful *****

5
Date of experience: Nov 25, 2025
Dylan Davies
World class

World class

5
Date of experience: Nov 25, 2025
Callum Byfield-Cable
Returns experience

When asking about returns, Peter swiftly replied and also sent me a link to easily select how to ship my order back to their warehouse. Peter was very helpful and made returning the order easy.

5
Date of experience: Nov 25, 2025

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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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