Review Time
I received my order of 6 100ml bottles from the Black Friday BOGOF in literally a blink of an eye, they smell fantastic and I’m a pessimist so thought they would be knock offs, but Million, Lost Cherry and Boss scents are spot on. Unfortunately the post office dropped the box and caused some damaged to two of the 6 boxes in the package. I sent a note to customer support and within 10 mins I had been contacted, apologies (even though it really is the post office’s fault) and two replacements already in the dispatch process to replace them.I have never had any customer service that quick, personable and actually fix the problem so rapidly! Special mention to Peter for helping me out with this, 5 star customer service!Looking to order some for my daughter now.
I made a mistake due to my Internet glitching, consequently I doubled my order. I contacted The Essence Vault and Gareth kindly sorted this out for me straightaway and arranged a cancellation and refund. I was so pleased that Gareth made this process stress free. Thank you Gareth.
I’d like to leave some positive feedback for Gareth from Eesance Vault. He was incredibly helpful, friendly, and attentive throughout my experience. His guidance made the whole process smooth and enjoyable.Also, the perfume I purchased has the most fabulous scent — absolutely delightful! Thanks again, Gareth, for the excellent service.
Wonderful Dupe scents, with top notch customer service. I had a query after sale and wished to check on my order and change something, this was sorted swiftly and with great communication from a lovely person named Yaseen. Extremely helpful *****
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The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.
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