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theessencevault.co.uk

theessencevault.co.uk

4.9
4.9 Based on 1.2K reviews

The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances....

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Average Rating

4.9

/
5

1.2K Reviews

5 Star
93%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
2%
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Review Time

Karen Lawrence
The customer service I received from Peter at The Essence Vault

The customer service I received from Peter today was above and beyond! He sorted my query extremely quickly and was polite and helpful. I would 100% recommend!!! 5* plus for customer service.

5
Date of experience: Nov 25, 2025
Francisco Silva Torres
Good quality priced

Good quality priced

4
Date of experience: Nov 25, 2025
Shane Mckittrick
Peter was very helpful

Peter was very helpful

5
Date of experience: Nov 25, 2025
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Alicia Fletcher
A guy called Peter helped me out with…

A guy called Peter helped me out with exchanging a few perfumes I had bought from the essence vault, I had failed to send them 30 days after purchase due to personal reasons and he didn’t hesitate to not only understand, but still went ahead and made sure I was able to get my exchange dealt with

5
Date of experience: Nov 25, 2025
Josh Ward
Highly recommend not only for the…

Highly recommend not only for the product but for the amazing customer service. Due to no fault of the essence vault but to evri I didn’t receive my order. After emailing for assistance Peter replied very fast and was very helpful.

5
Date of experience: Nov 25, 2025
imogen anne
I ordered some perfumes and had a…

I ordered some perfumes and had a slight problem when refreshing the page and ended up with a partly incorrect order and Peter was super helpful and fast at replying and rectified the situation!! super excited to get my perfumes

5
Date of experience: Nov 25, 2025
Kat
Peter is a credit to you guys….

Can’t fault these guys especially Peter who helped with my issue. Love the perfumes I ordered and will be ordering again.Peter is a credit to The Essence Vault and is quick on the ball to help out. Thank you again

5
Date of experience: Nov 25, 2025
Meg
There was a problem with my order

There was a problem with my order, but after contacting, Yaseen helped and went the extra mile to help me with my order :)

5
Date of experience: Nov 25, 2025
Anonym
Customer Support is outstanding

Customer Support is outstanding. If everything what could go wrong, goes wrong; Niamh is your girl! Oh and the fragrances are also good.

5
Date of experience: Nov 25, 2025
SL
I can't comment on the product (yet) as…

I can't comment on the product (yet) as my shipment went missing in transit. I contacted the company and spoke to Peter, who was not only very prompt to reply, but also really helpful! Excellent customer service. I hope the scents are as good

5
Date of experience: Nov 25, 2025
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Business Details

  • The Essence Vault create 'Inspired by' fragrances and strive to bring you the best products and Customer Service that we can. We bring to you men's and women's perfumes, home diffusers and car fragrances.

  • language https://www.theessencevault.co.uk

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