Review Time
As many have said, it took over a month to receive my order, and the blanket was not as described. It was thin and flimsy, more like a throw than a queen-sized blanket. This was especially disappointing given the price and the long wait.
I gave this company one star only because customer service was somewhat bearable. The blanket quality is terrible, and the sizing is incorrect. I didn't realize the items were shipped from overseas, and when I wanted a refund, I discovered I had to send it back to Germany at a high cost. This mistake cost me $110. This is unacceptable!
I waited three weeks for my pajamas, but they never arrived. This company is a scam. They likely changed their website name to hide from bad reviews. The items are shipped from overseas, and the tracking information never updates. I doubt they are a genuine UK-based company.
Initially, I was pleased with a pair of pajamas that took a while to arrive, but they were soft and exactly what I wanted. I ordered two more pairs in the same size, but after weeks of waiting and feeling suspicious, I found them cheaper elsewhere. When they finally arrived, the sizing was off—8 inches smaller around the chest. I contacted the company, and after much back-and-forth, they offered me a 20% refund, which was unacceptable. Eventually, I reached out to a payment service for help and received my money back. The company claims to care, but their service was shockingly poor.
This is a scam through and through. The delivery took an excessively long time, and when it arrived, it was poorly packaged. I ordered three queen blankets, but what I received wouldn't even cover a toddler bed. Returning them to Germany or Switzerland costs more than the potential refund. I regret not reading all the negative reviews before purchasing. Please learn from my mistakes and avoid this ridiculous company.
One star is generous; a half-star would be more fitting. The order took weeks to arrive, and I received the wrong size—ordered a queen but got a single. They expect me to pay for return shipping for their mistake. I found many similar complaints online about wrong sizes and poor service. I hope social media platforms read these reviews and prevent this company from scamming others. I plan to donate the blankets to a local vet for their animals. Stay away from this company.
I ordered pyjamas which took 2 weeks to arrive. The website gives the impression they are dispatched from GB within 2-3 days. On arrival I notice that there are no labels in either the top or bottom of the pyjamas. Is it not a legal requirement for clothing to be labelled with regard to care instructions, composition of fabric, where they are manufactured etc? I intended to return them due to this but then it becomes apparent that you have to return them to Germany!!
I purchased a nightdress which took 2 weeks to arrive. The garment is poor quality and cheaply made. I wrote to the company asking why the labels had been cut out and here is their reply “The tags are intentionally removed as part of our design choice, since many customers find them uncomfortable or irritating to the skin”. What a joke! Unfortunately the joke is on us, I’m so embarrassed I fell for it.Also why are there 2 companies listed (Fleece Blanket and Fleece Company) which are blatantly the same company. One has better reviews to confuse customers!! The whole thing is a SCAM.
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