Review Time
The item I purchased was returned because I provided the wrong address, due to predictive text. It was totally my fault as I didn't check, yet the customer service rep was very understanding, accommodating, and professional. Other clothing stores would have sold the item, long before refunding me. However, the service rep ensured that my package was re sent to my correct address. Needless to say that I was elated to have the item delivered and over the moon when I got that perfect fit. Would I buy again? Yes! Would I recommend? Absolutely! These styles are awesome and the fit is everything.
Sadly one of the items that I bought during a sale event was too big and needed to return. However, because of my annual break I was not able to send it back as per the policy. I connected with customer service and they were extremely friendly. Promptly to offer to extend the return period in order to cover my holiday! This is a true customer centric company with very high quality products! Well done The Fold!!!
Sadly one of the items that I bought during a sale event was too big and needed to return. However, because of my annual break I was not able to send it back as per the policy. I connected with customer service and they were extremely friendly. Promptly to offer to extend the return period in order to cover my holiday! This is a true customer centric company with very high quality products! Well done The Fold!!!
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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