Review Time
I recently had a problem with an item missing in the post. Shahnaz handled the issue professionally and efficiently, she tolerated my frustration and ensured I was satisfied with the outcome. I must have spoken with her 5 or 6 times and she was consistently helpful, friendly and driven to find a solution to the problem.
I recently had a problem with an item missing in the post. Shahnaz handled the issue professionally and efficiently, she tolerated my frustration and ensured I was satisfied with the outcome. I must have spoken with her 5 or 6 times and she was consistently helpful, friendly and driven to find a solution to the problem.
A complicated purchase process made easy by forward leaning staff, as follows:Tried on the excellent saint pietro 45 burnt orange shoes size 39, found to be perfect. Went buy online but 39 out of stock. Emailed to see if any others coming into stock - nope end of line. But, advised to contact the stores so WhatsApp the stores to see if any still in store did so & bingo, last pair available. Same evening transaction made (including 15% discount) and shoes on the way in the post. Great online and in store staff - thank you all.
A complicated purchase process made easy by forward leaning staff, as follows:Tried on the excellent saint pietro 45 burnt orange shoes size 39, found to be perfect. Went buy online but 39 out of stock. Emailed to see if any others coming into stock - nope end of line. But, advised to contact the stores so WhatsApp the stores to see if any still in store did so & bingo, last pair available. Same evening transaction made (including 15% discount) and shoes on the way in the post. Great online and in store staff - thank you all.
Lily in the Cadogan Square store, helped me choose my outfit for my daughters wedding in May, she was very professional in always and with all the comments I had at the wedding about the Palmerston dress, I was truly happy with my outfit. This is not the first time in the store, each outfit I have bought, have always given me pleasure and joy to wear. Thank you Lily Thank you again for your support.
Lily in the Cadogan Square store, helped me choose my outfit for my daughters wedding in May, she was very professional in always and with all the comments I had at the wedding about the Palmerston dress, I was truly happy with my outfit. This is not the first time in the store, each outfit I have bought, have always given me pleasure and joy to wear. Thank you Lily Thank you again for your support.
First of all, the clothes are lovely! Really great tailoring and material. Some of the clothes proportions are not depicted well in the photos online. For example I order a couple of “midi” dresses that appeared to fall mid-calf on the tall models, but when I tried the dresses myself, they fell to knee length on my short 5ft 3” inch frame? Bizarre. Not always the case I hasten to add - 50/50. But it is the logistics side that really lets the online experience down. All four of my orders took a week to dispatch and then the tracking didn’t budge for another couple of days. Then return timescales are atrocious and all three times have been in contravention of the distance selling regulations with refunds only being processed after chasers, 3-4 weeks after receipt. It puts me off ordering which is a shame because the clothes themselves are gorgeous. Please change your logistics provider - their service does not match your wonderful clothing and branding.
First of all, the clothes are lovely! Really great tailoring and material. Some of the clothes proportions are not depicted well in the photos online. For example I order a couple of “midi” dresses that appeared to fall mid-calf on the tall models, but when I tried the dresses myself, they fell to knee length on my short 5ft 3” inch frame? Bizarre. Not always the case I hasten to add - 50/50. But it is the logistics side that really lets the online experience down. All four of my orders took a week to dispatch and then the tracking didn’t budge for another couple of days. Then return timescales are atrocious and all three times have been in contravention of the distance selling regulations with refunds only being processed after chasers, 3-4 weeks after receipt. It puts me off ordering which is a shame because the clothes themselves are gorgeous. Please change your logistics provider - their service does not match your wonderful clothing and branding.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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