Review Time
Beatrix was an exceptional professional. I had an outstanding experience at The Fold in London because of her! From working with her on the right style of pant and jacket to specific attention to ensure I was able to get a hard to find color/size before I left London, Beatrix was warm, patient, focused and helpful. I left with several purchases and only the highest praise for my experience with her.
Shahnaz did an excellent job of solving my problem, promptly and effectively. I'm impressed with the Customer Service department at The Fold. I've loved the garments I've purchased and now am doubly pleased with the company. Thank you!
Beatrix was an exceptional professional. I had an outstanding experience at The Fold in London because of her! From working with her on the right style of pant and jacket to specific attention to ensure I was able to get a hard to find color/size before I left London, Beatrix was warm, patient, focused and helpful. I left with several purchases and only the highest praise for my experience with her.
Shahnaz did an excellent job of solving my problem, promptly and effectively. I'm impressed with the Customer Service department at The Fold. I've loved the garments I've purchased and now am doubly pleased with the company. Thank you!
It’s no secret the Fold clothes are modern, high quality, and luxurious feel. Wearing a Fold dress gives me just the look I need to feel confident. Their customer service is excellent too. I ordered a dress and paid for next day delivery however the item did not arrive on time. Their customer service team was very professional and they made sure I receive it as soon as possible and offered to refund me the delivery fee, which shows that they live up to their promise.
It’s no secret the Fold clothes are modern, high quality, and luxurious feel. Wearing a Fold dress gives me just the look I need to feel confident. Their customer service is excellent too. I ordered a dress and paid for next day delivery however the item did not arrive on time. Their customer service team was very professional and they made sure I receive it as soon as possible and offered to refund me the delivery fee, which shows that they live up to their promise.
The Fold has amazing clothes and at sale price is really great value for the quality . Sadly this is totally let down by the returns service - it’s currently taking well over 3 even 4 weeks to refund which is totally unacceptable given the high price of the items. The system seems in chaos - can’t even get through to Customer Service - all I can assume is they’ve bitten off more than they can chew. Also no replacement option which makes it even worse (you have to buy 2 sizes and then wait weeks to get the refund). Such a shame as it really puts me off buying knowing it will take so long to get refunded .
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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