Review Time
The Fold has amazing clothes and at sale price is really great value for the quality . Sadly this is totally let down by the returns service - it’s currently taking well over 3 even 4 weeks to refund which is totally unacceptable given the high price of the items. The system seems in chaos - can’t even get through to Customer Service - all I can assume is they’ve bitten off more than they can chew. Also no replacement option which makes it even worse (you have to buy 2 sizes and then wait weeks to get the refund). Such a shame as it really puts me off buying knowing it will take so long to get refunded .
I regret buying in the first place and I won’t be buying again. The refund process is awful for a company that caters for corporate clients. It’s unfortunate and please don’t claim that you have a problem processing refunds because I read a review posted 4yrs ago and it’s the same horrible experience.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
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