Review Time
Beautiful designs and fabrics. Shipping was quick. My few items ran small and proportions seemed more appropriate to taller person. Had to make an exchange and customer service was spot on. Only negative was using DHL for return- pick up was not available in my area and few drop off locations.
After I returned an order to London from the USA, I spent considerable time trying to receive credit on my American Express. Helena in customer service at The Fold London was most helpful in resolving the issue, which originated not with The Fold London, but with a third party e-commerce intermediary. While I would rate my experience with intermediary very poorly, I give Helena and The Fold London five stars for professionalism. In addition, the clothing I have purchased from The Fold London in the past has always been of the highest quality. When properly sized, the clothing drapes and fits exactly as seen in online photos and the catalog. I have absolutely no complaints with The Fold London’s clothing or customer service.
I regret buying in the first place and I won’t be buying again. The refund process is awful for a company that caters for corporate clients. It’s unfortunate and please don’t claim that you have a problem processing refunds because I read a review posted 4yrs ago and it’s the same horrible experience.
Beautiful designs and fabrics. Shipping was quick. My few items ran small and proportions seemed more appropriate to taller person. Had to make an exchange and customer service was spot on. Only negative was using DHL for return- pick up was not available in my area and few drop off locations.
After I returned an order to London from the USA, I spent considerable time trying to receive credit on my American Express. Helena in customer service at The Fold London was most helpful in resolving the issue, which originated not with The Fold London, but with a third party e-commerce intermediary. While I would rate my experience with intermediary very poorly, I give Helena and The Fold London five stars for professionalism. In addition, the clothing I have purchased from The Fold London in the past has always been of the highest quality. When properly sized, the clothing drapes and fits exactly as seen in online photos and the catalog. I have absolutely no complaints with The Fold London’s clothing or customer service.
I am delighted with my recent purchase from The Fold. First, the dress I ordered is beautiful. Flattering design, classic style, handsome fabric, excellent workmanship. Second, I snagged the dress on sale. Third, the customer service I received — across the Atlantic and several time zones — was outstanding. Because of that extraordinary service, I had my dress in hand in barely a week, despite ordering the wrong size initially and having trouble with the logistics of returning the original order. A special shoutout to Shahnaz, who helped me navigate through the complications at my end.
I am delighted with my recent purchase from The Fold. First, the dress I ordered is beautiful. Flattering design, classic style, handsome fabric, excellent workmanship. Second, I snagged the dress on sale. Third, the customer service I received — across the Atlantic and several time zones — was outstanding. Because of that extraordinary service, I had my dress in hand in barely a week, despite ordering the wrong size initially and having trouble with the logistics of returning the original order. A special shoutout to Shahnaz, who helped me navigate through the complications at my end.
The item I purchased was returned because I provided the wrong address, due to predictive text. It was totally my fault as I didn't check, yet the customer service rep was very understanding, accommodating, and professional. Other clothing stores would have sold the item, long before refunding me. However, the service rep ensured that my package was re sent to my correct address. Needless to say that I was elated to have the item delivered and over the moon when I got that perfect fit. Would I buy again? Yes! Would I recommend? Absolutely! These styles are awesome and the fit is everything.
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The Fold is a contemporary British label focused on dressing and inspiring the modern, professional woman.
