Review Time
Soooooo frustrated !!!
Was such a loyal customer from the get go but will never use them again after such an appalling response to a birthday reward that was supposed to be available on my account. I messaged so many avenues to be able to get help in applying this so called voucher to my order and just completely got the run around and ridiculous responses that were not helpful and therefore I couldn’t complete my order. From this, I will never use them again!!
Purchases a bag, paid for it, sent thr incorrect bag.Contacted customer servise told to exhange, submitted the exchange, sent the same incorrct bag! Then I contacted again to be told the bag im after is "sold out" however gone on their app, bag still advertised for sale, but rather then being $49 its $119.They are refusing to honour my purchase. Maybe it was marked down in error? But regardless i paid for it at that price I should be sent the item.They have now lost a customer of over 10 years.
The order was a christmas gift to my spouse it was smaller so i contacted iconic and said i can return it and asked for a refund they got back to me saying it was refunded i never received the refund as the account was closed before even returning the item i contacted the bank and nank said refunds to a closed account is sent back to the sender which means it reverted back to them while iconics customer service is saying payment system only allows us to "reverse" a payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card.
The process may vary for each financial institution so please contact your bank - they will be able to explain the process to transfer your refund from the closed card to the new card. In most situations, they have a record of the card numbers linked to you as their customer and should easily be able to transfer the refund into your new account, while bank is saying it was sent back to.the sender, customer service is not helpful at all and not of any assistance at all never ever again from this company they dont care they dont assists you at all i never received the refund
The worst customer service I have ever received. I ordered a christmas present, it arrived and was the wrong colour I returned it to exchange for the correct colour received the product again and they gave me the wrong item again. I returned the product again to get the correct colour, it has been 4 weeks and have not heard anything from them. No correct item returned to me and no answer to any of my messages.
I had issues with my delivery and Bernadette from customer service has been absolutely wonderful. I have been an iconic customer for years, and this is the first issue I’ve had. The prompt response and resolution has been great, and she was very supportive, and understanding. Highly recommend them.
I ordered $300 worth of clothing for Xmas presents on 3rd December. Never arrived, tracking number doesn't work, they won't reply to numerous emails so now have to repurchase items in a store on Xmas eve. AVOID THEM AT ALL COSTS THIS IS NOT OK!!! Will never use them again can't be trusted.
After sale customer service is absolutely appalling. Ordered a dress on Dec 4 for $150. It still has not been shipped. I have lodged two inquiries which go nowhere. Can only talk to a chat bot, which tells me that my inquiry will take 1-2 business days to be resolved. That was a week ago. They are very quick to take money, but not to sort problems.So frustrating. There is no way of speaking with an actual human. Not worth the time or money. It is the last time I will order from this so-called reputable Australian business.
The order was a christmas gift to my spouse it was smaller so i contacted iconic and said i can return it and asked for a refund they got back to me saying it was refunded i never received the refund as the account was closed before even returning the item i contacted the bank and nank said refunds to a closed account is sent back to the sender which means it reverted back to them while iconics customer service is saying payment system only allows us to "reverse" a payment to the credit card used in your original purchase. This means that although your account is closed and your card cancelled, we are unable to transfer funds into a personal bank account or onto a new card. The process may vary for each financial institution so please contact your bank - they will be able to explain the process to transfer your refund from the closed card to the new card. In most situations, they have a record of the card numbers linked to you as their customer and should easily be able to transfer the refund into your new account, while bank is saying it was sent back to.the sender, customer service is not helpful at all and not of any assistance at all never ever again from this company they dont care they dont assists you at all i never received the refund
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